Department of Families, Fairness & Housing VIC – Melbourne VIC

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do advantages thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Senior Tenancy Officer is responsible for delivering high-quality end-to-end tenancy management services to residents living in department-owned Specialist Disability Accommodation (SDA).

The role manages an allocated tenancy portfolio and works collaboratively with residents, families, support networks, Supported Independent Living (SIL) providers and internal stakeholders to deliver responsive, resident-centred tenancy services.

The role is responsible for ensuring tenancy matters are managed in accordance with the Residential Tenancies Act (1997) (Victoria),



National Disability Insurance Scheme (NDIS) requirements, departmental policies and operational procedures while identifying emerging risks and escalating matters as appropriate.

The role provides operational leadership, coaching and practice guidance to Tenancy Officers, while supporting them to manage tenancy matters, complaints, stakeholder relationships and operational risks.

The role contributes to continuous improvement, supports consistent tenancy practice and assists the Team Leader in maintaining high quality service delivery across the Tenancy Services team.

ACCOUNTABILITIES INCLUDE

- Provide high-quality, compliant and resident-focused end-to-end tenancy management services across an allocated portfolio of Specialist Disability Accommodation (SDA) properties in accordance with legislative, regulatory and departmental requirements.
- Manage day-to-day tenancy matters, complaints, stakeholder issues and operational risks by exercising sound judgement, applying legislation and departmental policy, and implementing appropriate solutions to achieve positive resident outcomes.
- Provide day-to-day coaching, mentoring and technical guidance to Tenancy Officers, supporting consistent tenancy practice, quality service delivery and workforce capability across the team.

Please open the position description to read more.

Interview time-frame: Interviews are expected to be held between Monday 31 August and Friday 4 September 2026. Shortlisted applicants will be contacted to arrange an interview.

This is an NDIS Risk Assessed Role / This is a Key Personnel Role.

Staff appointed to this role at the Department of Families, Fairness and Housing may not commence in role until they have an NDIS Worker Screening Clearance and have provided this detail for recording.

For more information on what this means, and all other requirements, please see the Position Description.

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📌 Senior Tenancy Officer x 2 (Melbourne)
🏢 Department Of Families, Fairness & Housing Vic
📍 Melbourne