An exciting new chapter awaits As our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experience

Are you a good match? You are detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence. You possess strong communication and collaboration skills, contributing positively to team spirit and productive back-office processes.

You are adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work. A foundational knowledge of Maison policies and procedures, along with an interest in Jewelry & Watchmaking, would be a plus.

What are we expecting from you? Role Reporting to the Boutique Operations Manager, you will be a vital part of the boutique team, ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience. Your role will be to:

- Operational Management & Support:
- Manage cash and billing procedures, including POS, float, and bank deposits.
- Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).
- Order and manage consumables for the boutique (drinks, chocolates, flowers).
- Contribute to efficient document management (invoices, archives, mails).
- Handle relationships with external third-parties (e.g., energy & utilities providers, intermediaries).
- Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.
- Ensure strict compliance with Maison's policies and procedures.
- Client Service & Experience Contribution:
- Support client experience by welcoming clients and managing their waiting time,



offering refreshments, catalogues or boutique tours when relevant.
- Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).
- Act as a key point of contact for the platform/workshop.
- Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).
- Team Collaboration & Development:
- Actively contribute to a positive team spirit and participate in day-to-day boutique life.
- Provide support for event organization and Maison identity initiatives.
- Raise awareness on back-office activities among the sales team and assist in training backups.
- Continuously develop personal knowledge and skills, including Maison products and policies.

More than a role.... We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. The recruitment process Step 1 : Submit your application!

Step 2 : If your profile aligns, you will be sent a link to complete a short online video application

Step 3: Following a successful screening, you will be invited to an in-person recruitment day in Sydney (End of July / early August) where you will have the opportunity to learn more about the Maison and meet key personnel from Van Cleef & Arpels Oceania.

Step 4: 1on1 interviews with the Boutique Manager and Area Manager to show case your suitability for a role with Van Cleef & Arpels.

Step 5: With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.

📌 Sales Administrator - Full Time - Van Cleef & Arpels - Sydney Flagship
🏢 Van Cleef u0026 Arpels
📍 Sydney