- Drive customer excellence and continuous improvement
- Partner across the business to deliver results

The Role

At Bega Group, we believe great customer outcomes start with great leadership. As our National Customer Support Leader, you'll inspire and develop a team of leaders, foster a culture of continuous improvement, and help shape a customer-centric operation that delivers exceptional experiences for our customers and consumers. This is a 12-month fixed-term opportunity leading multiple back-office customer support teams, driving operational excellence, and partnering with stakeholders across the business to achieve shared goals.

Responsibilities

- Inspire, coach, and develop leaders, building capability, engagement, and succession strength across the team
- Drive customer service excellence through strong performance management and customer-focused solutions
- Foster a culture of continuous improvement, innovation, and collaboration
- Build trusted partnerships across the business to ensure seamless service delivery and alignment
- Use data and insights to identify opportunities, improve outcomes, and support strategic decision-making

About you

- Proven experience leading leaders and managing multiple teams in a customer service or operational environment
- Strong coaching and people development capability with a passion for helping others succeed
- Excellent stakeholder engagement and influencing skills, with the ability to build strong relationships across all levels
- Experience leading change initiatives and delivering process improvements
- Strong analytical thinking, problem-solving,



and decision-making skills

Bega Group Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!

Life at Bega Group

Company culture and our values are very important to us. From adaptable working arrangements and regular social catch-ups, we're committed to fostering a supportive and agile work environment for our team.

- Join a dedicated, forward-thinking and innovative culture
- Grow with us, through opportunities for career development and progression
- Contribute by giving back to your community through charities we partner with
- Access to mental and physical health programs through our wellbeing portal and programs
- Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

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📌 National Customer Support Leader (Melbourne)
🏢 Bega Group
📍 Melbourne