Demerit Points And Offence Management Officer

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a secure, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Demerit Point and Offence Management Officer supports the administration of the Demerit Point Scheme and licensing and registration offences by processing transactions, investigating enquiries, and resolving customer and stakeholder issues in line with legislation, policies, and business rules. The role ensures accurate data management while protecting the privacy of personal information.

The role exercises sound judgement to assess cases, elevate complex issues, and provide clear recommendations. It builds positive stakeholder relationships, contributes to continuous improvement, adapts to change, and works collaboratively to achieve team objectives and deliver high-quality customer service.

What we’re looking for (Selection Criteria)

You’resomeone who:

- Solves problems using sound judgement, analysing information, applying policies, and seeking guidance when needed to make informed decisions.
- Builds strong stakeholder relationships, responding to enquiries promptly, communicating clearly, and following through on commitments.
- Adapts to changing priorities,



working flexibly across teams and responding positively to new challenges.
- Works collaboratively, sharing knowledge, supporting colleagues, and contributing to a positive team setting.
- Strives for continuous improvement, maintaining high-quality work while identifying opportunities to improve processes and outcomes.

Qualifications and experience

You’llbring:

- Experience relevant to the capabilities of the role

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

For further information about the role, please contact Gareth Richardson, Service Transformation Advisor at ***************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.

Applications close at 11.59pm on Thursday, 13th August 2026.

#J-18808-Ljbffr

📌 Demerit Points And Offence Management Officer (Melbourne)
🏢 Department of Transport & Planning Victoria
📍 Melbourne