Why join us?

Seven West Media merged with Southern Cross Media Group (ASX: SXL) in January 2026 to create one of Australia’s most prominent media companies, with a market-leading presence across television, audio, publishing and digital.

Seven West owns some of Australia’s most renowned media businesses and platforms, including the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; 7NEWS.com.au

- LiSTNR; the Hit and Triple M radio networks
- The Nightly
- The West Australian
- The Sunday Times; and PerthNow.

Please note, we are open to this position being based out of any of our offices around Australia!

At a high level..

The Sales Enablement Lead - Offshore Operations is responsible for coordinating offshore communication, workflow adoption, training support and continuous improvement across SWM's SMS offshore Sales support model from within the Commercial Operations team.

Acting as a key link between onshore sales, offshore sales and Commercial Operations this role helps ensure processes, SLA’s and communication are aligned, fit for purpose and consistently trained and adopted.

The role supports service quality, data integrity, process efficiency and speed to market by maintaining clear ways of working between onshore and offshore teams, monitoring workflow effectiveness and helping Sales teams focus on proactive revenue-generating activity.

Working in partnership with the Sales Enablement Manager, this position contributes operational insight, supports change rollout and helps coordinate enhancements, training and communication that strengthen the overall Sales support model.

A day in the life..

Process & Workflow Optimisation:

Work in partnership with the Sales Enablement Manager to support the coordination of national onshore and offshore Sales Support functions, ensuring alignment with business priorities.

Monitor SMS workflow adoption, usage and service levels across onshore and offshore teams.

Provide clear and consistent reporting on SMS usage, priorities, accuracy, workflow performance, market trends and operational insights to support decision-making.

Stay abreast of system and workflow changes to proactively identify impacts, risks and improvement opportunities for offshore operations.

Support the identification of process inefficiencies and recommend practical solutions that reduce manual effort, improve visibility and increase speed to market.

Maintain strong communication between Sales, SMS and key stakeholders to support the delivery of a streamlined, high-quality offshore service model.

Partner with the Head of Sales Enablement and Sales Enablement Manager to map, refine and update processes and workflows to support national consistency.





Contribute to the documentation and communication of approved changes through established Sales channels and support adoption across onshore and offshore teams.

Work together with the Sales Enablement Manager to analyse common Sales pressures, contribute operational insights and inform roadmap priorities and backlog discussions.

Support review of enhancement requirements on behalf of onshore and offshore Sales and collaborate with the Sales Systems & Design stream on efficient future-state solutions.

Training, Communication & Change Enablement:

Support documentation creation and maintenance (user guides, QRGs, 1 pagers, ad hoc training packs etc) to drive consistent ways of working and knowledge base.

Collaborate with SMS management, Sales Enablement Manager & Head of Sales Enablement to preserve collateral within the SMS Resource Hub and ensure material remains current, accessible and clear.

Coordinate communication of FAQs, learnings and critical updates through agreed Commercial Operations channels for Sales rollout.

Monitor incoming SMS training classes and work with offshore trainers to ensure content is current and best practices are being followed.

Ensure effective communication to SMS in parallel with onshore updates and reinforce clarity across teams during periods of change.

Ensure effective communication to onshore sales in parallel with offshore updates via written methods and verbal updates (e.g. sales meetings, sales forums).

Champion collaboration and accountability so Sales teams are equipped to focus on client service and revenue delivery.

Operational Management

Support the Sales Enablement Manager in workforce coordination of SMS offshore resources, ensuring capacity remains aligned to work volumes and demand.

Collaborate with the Sales Enablement Manager and Sales Systems & Design stream to raise enhancement suggestions that improve SMS workflows and service delivery.

Analyse common Sales and SMS pressures to provide operational input into Commercial Operations roadmap priorities and backlog discussions.

Represent Commercial Operations from an SMS perspective in relevant forums, advocating for effective offshore support processes and continuous improvement.

Liaise with vendors and external partners as a representative of the Seven sales offshore operations business unit when required.

Quality Assurance & Testing Support:

Support UAT testing cycles across Phoenix and related platforms when required, helping ensure operational readiness and quality releases.





Contribute to ongoing system enhancements, upgrade readiness and operational feedback that underpin commercial strategy and execution excellence.

Undertake other duties as reasonably directed.

What will you need..

Sound knowledge of SWM onshore and offshore sales policies, strategies and processes.

Experience in sales operations, sales support, sales enablement or commercial systems environments

Experience working with Salesforce, Landmark, Tableau or similar platforms in a systems or operational role.

Knowledge of linear sales workflows, campaign processes and the broader Australian media landscape.

Clear and concise written and verbal communication skills, including the ability to provide constructive and direct feedback across multiple stakeholder groups.

Self-starter with the ability to work independently and manage priorities to high standards and strict deadlines.

Able to pivot quickly and respond effectively to changing priorities.

Experience supporting reporting, process documentation, workflow communication and training coordination

Intermediate computer skills - Outlook, MS Teams, Word, PowerPoint and Excel

Presentation and facilitation skills

Strong organisational skills and attention to detail, with the ability to manage parallel deliverables.

Builds solid, respectful relationships to obtain cooperation and achieve business objectives.

Demonstrate empathy, active listening and a collaborative, solutions-focused approach.

Willingness to proactively evolve, learn and grow within a dynamic commercial environment.

How You Lead & Inspire

Promote a team culture built on service excellence, proactivity and shared accountability.

Follow company policies and procedures and act in line with safety responsibilities and reasonable instructions.

Take all reasonable care to ensure that your actions or omissions do not impact the health and safety of yourself and others in the workplace.

Ensure co-workers are treated respectfully and without discrimination, harassment or victimisation.

Be a positive, willing and adaptable member of the team at all times.

Still not convinced? Let us sweeten the deal! 7Perks: Exclusive discounts, wellness perks & recognition programs.

Flexibility: Generous leave options, including fertility, parental & volunteering leave.

Growth: Learn your way with Accelerate@SWM, SPARK Mentoring programs & more.

From employee advocacy groups to our Reconciliation Action Plan and gender equality certification, we’re proud to lead the way in building an authentic, inclusive workplace.

Seven is proud to be the first media company in Australia to receive the WGEA Employer of Choice for Gender Equality certification and is a proud partner of UN Women. Keen? Apply now!

Resumes from recruitment agencies will not be accepted.

#s-dni

📌 Sales Enablement Lead - Offshore Operations (Melbourne)
🏢 Seven Network
📍 Melbourne