Sales Support & Administration Assistant

Full Time Role

Office based - Campbellfield

Monday to Friday (7.30am - 3.30pm)

Position Overview

We are seeking a motivated, organised and dependable person to support our sales operations and provide general business administration assistance to the Head of Sales and Marketing.

The role has two key areas of responsibility:

1. Providing day-to-day customer support under the direction of the Sales Support Team Leader.
2. Providing general administration and task support to the Head of Sales and Marketing.

This is a varied and adaptable position that will evolve over time based on business requirements. The initial priority will be learning and supporting the day-to-day functions of the Sales Support team. Additional administration responsibilities will then be introduced as the successful candidate becomes familiar with the business, its systems and its processes.

The time allocated to Sales Support duties will vary depending on workload and business requirements.

The successful candidate will be highly organised, comfortable managing multiple priorities, confident communicating with customers and internal teams, and capable of following outstanding actions through to completion. They must also be adaptable and willing to take on new responsibilities as the role develops.

Key Responsibilities The responsibilities below represent the initial requirements of the position. Duties may be adjusted or expanded over time in line with business needs, workload and the capabilities of the successful candidate.

Sales Support

Under the direction of the Sales Support Team Leader, responsibilities will include:

- Providing general administrative support to the Sales Support and external sales teams.
- Answering incoming customer telephone calls and responding to email enquiries.
- Entering and processing sales orders accurately and efficiently.
- Organising and coordinating customer orders and bookings.
- Preparing, entering customer quotations and estimates for the sales team.
- Assisting with customer enquiries relating to orders, quotations, products and deliveries.




- Coordinating appointments, samples, documentation and information required by the sales team.
- Updating customer records, sales systems and internal databases.
- Assisting with the review of marked-up plans and entering quantities into estimates.
- Liaising with customers, resellers, builders and internal departments where required.
- Following established company procedures, pricing guidelines and approval processes.
- Assisting the Sales Support Team Leader with general department administration and managing periods of increased workload.

Business Administration Support Under the direction of the Head of Sales and Marketing, responsibilities will include:

- Following up quotations, projects, requests and outstanding information.
- Organising products, special deliveries, compliance items.
- Monitoring outstanding actions, commitments and follow-up items.
- Managing and coordinating calendars, meetings and appointments.
- Organising internal and external meetings, travel arrangements and supporting documentation.
- Drafting and preparing letters, reports, presentations, meeting notes and general business correspondence.
- Coordinating information and responses required from employees, customers, suppliers and other external parties.
- Maintaining task lists and assisting with the completion of deadlines and commitments.
- Following up outstanding items from emails, meetings and internal discussions.
- Handling confidential and commercially sensitive information appropriately.
- Completing general administrative tasks and specific projects as requested.
- Ordering marketing materials, promotional items, samples, brochures and branded merchandise.




- Coordinating marketing stock levels and arranging distribution to the sales team.
- Assisting with customer events, trade shows, training sessions and sales activities.
- Ordering office supplies, stationery, kitchen supplies and other general office requirements.
- Liaising with suppliers and service providers regarding office, marketing and general business requirements.
- Assisting with the organisation and professional presentation of the office.
- Providing other general administration support where required.

Skills and Attributes The successful candidate will demonstrate:

- Strong organisational and time-management skills.
- Ability to follow tasks and direction as requested
- The ability to manage competing priorities and follow tasks through to completion.
- High attention to detail and accuracy.
- Strong written and verbal communication skills.
- Confidence communicating with customers, suppliers and employees.
- Initiative and the ability to identify outstanding actions without always requiring direct instruction.
- A professional, friendly and helpful approach.
- Discretion when handling confidential or sensitive information.
- The ability to work independently while also contributing to a team environment.
- Confidence following up people for outstanding information or required actions.
- The ability to adapt to changing priorities, duties and business requirements.
- Strong computer skills, including Microsoft Outlook, Word, Excel, PowerPoint and Microsoft 365.
- The ability and willingness to learn company systems, products and processes.

Preferred Experience Experience in one or more of the following areas would be highly regarded:

- Sales administration or Sales Support.
- General business or office administration.
- Construction, building products, manufacturing or trade supply.
- Customer service, order processing or quotation preparation.
- Preparing business letters, reports and presentations.
- Reading basic building plans or working within an estimating environment.

Training will be provided on company products, systems, estimating processes and internal procedures.

📌 Sales Support and Administration Assistant (Campbellfield)
🏢 Compliant Building Materials Australasia (CBMA
📍 Campbellfield