ABOUT US At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide. We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.ROLE PURPOSE The Salesforce Product Owner is responsible for the strategic direction, delivery, and governance of Salesforce across CX and Sales functions.

This is a hands-on role requiring deep Salesforce expertise, solution design capability, and the ability to deliver measurable business outcomes. Reporting to the Head of CX Operations, this role owns the Salesforce roadmap, manages the backlog, and works closely with CX, Sales, and IT teams to deliver enhancements that improve productivity, reduce cost-to-serve, and enhance the customer experience.KEY ACCOUNTABILITIES

Strategy & Roadmap Own a 12–18 month Salesforce roadmap aligned to CX and Sales

Advise on platform capabilities and new features (e.g. Einstein AI, Agentforce)

Govern the platform including licences, apps, and vendor spend Solution Design & Delivery Design and configure scalable Salesforce solutions

Deliver flows, automation, reports, and dashboards

Partner with developers and provide hands-on platform support Product Ownership & Agile Own the Salesforce backlog and Service ticket queue

Write user stories and lead sprint ceremonies

Coordinate testing, releases, and change management Stakeholder Engagement Partner with CX, Sales,



and IT to gather and prioritise requirements

Translate business needs into technical solutions

Champion user experience and value-driven outcomes

WHAT WE LOOK FOR

Essential Requirements

Experience 5+ years’ Salesforce experience in delivery, consulting, or architecture roles

Background as a Salesforce Consultant, Solution Architect, or Technical Lead

Hands-on experience across Sales Cloud and Service Cloud

End-to-end solution design and architecture experience

Backlog and project management experience using JIRA (or similar)

Agile delivery experience (Scrum or Kanban)

Strong user story writing with clear acceptance criteria

Proven stakeholder management across business and technical teams Certifications (Required) Current Salesforce Administrator certification

One advanced certification (e.g.

Platform App

Builder, Sales Cloud Consultant, Service Cloud Consultant, or Application Architect) Desirable Requirements Experience with Marketing Cloud, Data Cloud, Agentforce, or Einstein AI

Exposure to Apex and Lightning Web Components (LWC)

Experience working with SAP, Genesys, or contact centre platforms

Background in B2B, distribution, or supplies environments





WORKING WITH WINC Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a cooperative bunch, continually improving our performance and the value we deliver.

We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.

We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.

We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!

We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g.

Lifestyle

Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).

And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.

📌 SALESFORCE PRODUCT OWNER (Mascot)
🏢 Winc Australia
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