Customer Service Officer | Temporary Opportunities Across Melbourne

Location: Variety of roles across Metro Melbourne
Rate: $37-44
Duration: Most contracts are between 3-6 months
Hours: Part time and full-time opportunities

Public Sector People are currently partnering with a number of Local Government organisations across Melbourne to recruit experienced Customer Service Officers for a variety of temporary assignments.

If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you.

We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils. Assignments vary in length and offer the opportunity to make a positive impact within the community.

Key Responsibilities

- Respond to customer enquiries, requests and complaints via phone, email and face-to-face interactions
- Deliver a high standard of customer service while maintaining professionalism and empathy




- Resolve customer enquiries at first point of contact wherever possible
- Accurately record customer interactions and requests within council systems
- Liaise with internal departments to ensure customer enquiries are resolved efficiently
- Handle difficult conversations with discretion and professionalism

About You:

- Previous experience in a contact centre and/or customer-facing role, ideally within a government environment
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- A positive, customer-first mindset
- Robust computer skills and confidence navigating multiple systems

Desirable Experience

- Local Government experience
- Exposure to systems such TechnologyOne, Authority, TRIM or similar platforms

We look forward to hearing from you!

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📌 Customer Service Officer (Melbourne)
🏢 Public Sector People
📍 Melbourne