Export Operations Coordinator - Full Time

Marken is a wholly owned subsidiary of the UPS Healthcare division. With Polar Speed and Marken included, the division staffs 128 locations with 5,500 employees worldwide. Marken maintains the leading position for Direct to Patient (DTP) and Home Health Care (HHC) services, biological sample shipments and offers a state-of-the-art GMP-compliant depot network and logistic hubs in 56 locations worldwide for clinical trial product storage and distribution. Marken’s dedicate staff members manage 100,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Marken is currently experiencing exponential growth and it is a excellent time to join the team with many new positions and opportunities becoming available.

Driven by our passion for patients, Marken’s unique position within the biopharma and life sciences industry is unparalleled. We remain at the forefront of logistics innovation, delivering novel scientific discoveries to patients across the globe. As one trusted partner, we bring your trial from clinical to commercial and beyond, with our unique ever-evolving supply chain solutions portfolio.

Experience in this industry preferred, but not essential as we offer an extensive onboarding and training program to ensure you will be successful in the role.

Main Duties and Responsibilities, include but not limited to:

Driver scheduling – routing jobs for drivers as needed, as well as dealing with driver queries and issues

Dispatch - Scanning freight, accounting for freight,



providing coverage for dispatch staff when they are on leave

All exports console counts – physical freight matches the system

Export operations –creating SLI, preparing labels and export pack for driver as needed

Cargowise experience - preferred

Stock counts

Credo packaging– Preparing and approving

Overseeing facility as required

Dealing with sub-contractors and vendors

Airline bookings and other arrangements

Oversee emails throughout the day and cross check all requests

Monitor all jobs daily to ensure TAT's and milestones are met.

Report status of shipments, expected ETAs and any potential delays

Co-ordinate shipments with ops department, agents &other; Marken offices as required.

Track & Trace shipment movements as needed and requested

Communicate any issues or delays with client and all concerned parties

Provide proof of delivery & temperature results (where applicable) to clients and all concerned parties.

The successful candidate will have:

- - Strong communication skills
- - Excellent problem solving and time management skills
- - Strong skills to deliver excellent customer service to clients
- - Ability to provide prompt and accurate service and build & maintain business relationships
- - Ability to work through problems as they arise and find quick functioning solutions
- - Ability to multi-task
- - Understanding of Melbourne metro and regional roadways.
- - Think quick on your feet.
- - Ability to work independently as well as part of a team

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📌 Export Operations Coordinator - Full Time (Brim)
🏢 Marken
📍 Brim