Join the Cartel!

At Fitness Cartel Health Clubs, we’re more than a gym - we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

Key Responsibilities

- Greet everyone & serve customers at both the front desk & café.
- Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
- Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
- Assist parents with booking their kids into Kid’s Cartel where needed.
- Learn about our supplement & apparel range to execute supplement & apparel sales to members.
- Perform café duties, including using a coffee machine & making protein shakes.
- Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
- Perform opening & closing duties in a timely manner.
- Follow directions,



prioritise & complete tasks in a timely manner.
- Perform other related duties.

What You’ll Need To Succeed

- Previous customer service experience with excellent communication skills.
- A "can do" attitude with a thirst for learning & ambition for growth.
- A passion for health & fitness & eagerness to work for the industry.
- Be reliable, proactive, punctual, professional & well-presented.
- Must mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory.,
- Have a strong work ethic.
- Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.
- Computer literacy & ability to learn new systems.
- Communicate & uphold, policies & procedures of the business to customers and staff.
- Hold a current First Aid & CPR Certificates (or willing to attain).
- Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
- Have Australian working rights.

What We’ll Offer You In Return

- A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
- Growth opportunities: Opportunities for training, development, and advancement through our Future Leaders program.
- Perks:
- FREE gym membership to all Fitness Cartel locations.
- Discounts on supplements, apparel, and café products.
- Access to Merse Wellness Spas at discounted rates.
- Work in state-of-the‑art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

Note:

Only candidates meeting our selection criteria will be contacted. No agencies please!

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📌 Receptionist - Carrara (City of Gold Coast)
🏢 Fitness Cartel Australia & New Zealand
📍 City of Gold Coast