CX & Service Design Manager at AIA

About the role

At AIA, we strive for continuous improvement in everything we do. Our mission is to make a positive impact by encouraging individuals to lead healthier, longer, and better lives. Each team member plays a crucial part in this journey. If you are interested in contributing to a healthier and more secure Australia, we invite you to learn more about this role.

Key facts

Location: South Yarra, Stonnington

Engagement: Full-time

Team: Customer Experience

What you'll do

- Oversee the design and implementation of customer experience strategies that enhance service delivery.
- Collaborate with cross-functional teams to ensure that customer insights are integrated into service design processes.

Requirements

- A minimum of 5 years of experience in customer experience or service design roles.
- A degree in a relevant field such as Design, Business, or Marketing.




- Strong understanding of customer journey mapping and service design methodologies.
- Excellent communication and stakeholder management skills.

Nice to have

- Experience in the insurance or financial services industry.
- Familiarity with design thinking principles and agile methodologies.

Skills & tools

- Proficiency in design and prototyping tools such as Sketch, Figma, or Adobe Creative Suite.
- Knowledge of customer feedback tools and analytics platforms.
- Robust analytical skills to interpret data and drive decision-making.

Practical notes

- Visa sponsorship is available for the right candidate.
- Benefits include health and wellness programs, professional development opportunities, and flexible work arrangements.
- Applications will be accepted until [insert application deadline].

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📌 CX & Service Design Manager (Williamstown)
🏢 Aia
📍 Williamstown