Victim Support Worker - Family Violence Practitioner

Windermere Child & Family Services – Box Hill VIC

Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.

Who is Windermere?

Windermere improves lives by working closely with individuals and families to find solutions for complex situations.

Since 1992 we have operated across Victoria and each year we assist over 20,000 people to live the lives they dream of. We provide support and guidance in the areas of family and parenting, homelessness, disability services, early childhood intervention and education, community strengthening and victims of crime, assault and trauma. Read more about our services here - https://www.windermere.org.au/services/

What are the specifics of the role?

As a skilled and experienced Victim Support Worker – Family Violence Practitioner, you will work as part of Windermere’s Victims Assistance Program to provide high-quality, trauma-informed and victim-centred support to people impacted by violent crime and family violence. You will undertake risk assessment and management, develop tailored care plans, provide psychological first aid, advocate with and on behalf of victims, and connect consumers with specialist services and community resources to support their safety and recovery.

- Providing tailored support to victims of crime impacted by family violence, including safety planning, risk assessment and referral to specialist services.
- Supporting and consulting with VAP team members to strengthen practice confidence and capability in family violence response, including the use of MARAM tools.
- Delivering holistic case management, intake and assessment, care planning, advocacy, outreach support and referral pathways aligned with consumer needs.
- Engaging with external stakeholders to build understanding of the Victims Assistance Program, the Victims Charter and the needs of male victims of family violence.
- Maintaining accurate case notes, consumer records and program data in line with required timeframes, service standards and Windermere policies.

This is a full-time role, 38 hours per week, fixed term to 30 June 2028. The role is site based,



with the option of hybrid working in accordance with Windermere’s Ways of Working. Your primary location will be in the Eastern Melbourne region with outreach required to support consumers and attend co-location sites, including Victoria Police Stations where applicable

The salary will range from $105k to $110k. As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)

If this sounds like the role for you, refer to Key Selection Criteria below.

Why work for Windermere?

We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.

In our May 2026 employee survey -84.4% of our employees would recommend Windermere as a place to work and 87.7% felt we are committed to diversity, equity and inclusion, view the results here -https://link.windermere.org.au/Pulse-Survey-2026

Staff Benefits and Entitlements

- Flexible Ways of Working – a combination of office, outreach and home
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Annual Wellbeing Leave Day - no reason needed, it's just for you!
- Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
- Cultural and Ceremonial Leave (for all employees)
- Public Holiday Substitution - e.g. work Australia Day or Valuable Friday and take leave on another day.
- Employee Referral Program - $500 per referral
- Adaptable Leave Scheme (50/52, 51/52) - Purchase 1-2 weeks additional leave
- Structured performance and 1-on-1 development check-ins
- Secondment and career growth opportunities
- Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more




- Reward & Recognition Program - become a Windermere All Star!
- End of Year Awards Celebration - different theme each year
- Opportunities for professional development
- Study Leave provisions
- Rostered Days Off
- 9 Day Fortnight
- 6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)
- High quality IT and access to fleet cars

Key Selection Criteria

- MinimumBachelor qualification in Social Work, Social Welfare or a relevant equivalent qualification meeting the minimum requirements for working as a Family Violence specialist.
- Minimum 3 years’ experience within the community sector, preferably in a trauma-related field
- Demonstratedcase management, intake and assessment experience, with a strong focus on family violence practice.
- Strongrisk identification and management capability, including experience and expertise using the MARAM framework.
- Attendand work from various co-location sites, including but not limited to Victoria Police Stations.
- VictoriaPolice Clearance for co-location purposes.
- Abilityto engage in community engagement and secondary consultation, and to provide tailored support to victims of crime from diverse backgrounds and communities.
- Willingnessto promote and support practices that are inclusive, culturally responsive, safe and accessible.
- CurrentVictorian Drivers’ Licence
- Willingnessto undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check
- Rightto Work in Australia e.g. Australian Citizen, Permanent Resident or visa holder with full working rights

Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.

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