Full time, Permanent

- Support multiple clients - Teamproviding an opportunity to learn and grow
- Offering Best of MSP and internalenvironment exposure – MSP technology exposure with a lot of client sitework – travel using corporate taxi card
- Central location near Flagstafftrain station offering positive work environment

Our clientis established VIC based Managed Service Provider supporting SMB clients. Thecompany with significant focus on professional development. The vision of thecompany is to honestly help its customers achieve their vision while offeringgrowth opportunities to the team. The company follows 100% ownership of client’sproblem approach and is focused on growing the company steadily while upliftingthe capability of the team simultaneously.

You and another person in the team will beassigned a couple of clients as the Primary and Secondary techs for theclients. Thus, you will be involved in and be accountable for everythingrelated to the customers environment including support, projects and onsitecustomer engagement. Thus the role offers the best of MSP technology exposurewhile providing 360 degree exposure to manage the internal environments for clients.

The company focuses a lot on in-person supportand has high touch strategy for the clients. Thus, you will be working from theoffice or client’s 4 days a week or traveling to client sites quite frequentlyfrom office. You will be given a corporate taxi travel card to travel to clientsite once you are in the office. You will require to drive to client sites onlywhen you are working full day at a client site.





Role and Responsibilities

- A genuine focus on understanding yourclients business and helping them achieve their goals
- Provide excellent in-person supportand also support customers over the phone
- Experience supporting multiple clients
- Keen interest in technology, gaining fundamentalknowledge and interest in resolving the root cause of the problem
- Strategic focus on the impact of yourrole
- Accountable for technology environmentfor your clients, managing wide array of technologies such as Office 365, Azure,OneDrive, SharePoint, End point manager, Veeam, Meraki, Watchguard, Qualis

Experience and Skills Requirements

- Atleast 4+ years MSP experiencesupporting multiple customers at the same time
- Good experience with Microsoft stackincluding M365, Auto-Pilot, End Point Manager, M365 security, server, etc andother technologies such as VMWare, Veeam, Meraki, servers, DB, etc
- Have outstanding customer serviceskills and ability to relate to impact of your role
- Excellent communication customerservice and relationship building skills

On Offer

- Competitive Remuneration
- Good working environmentproviding a long term career and learning opportunities
- Good exposure to support andprojects
- Bonus structure
- Focus on 1st touchpoint and root cause resolution
- Office walking distance fromtrain station & corporate travel cards

Other titles for thisrole in other organisation might be: Level 2, Service Desk, System Support,Help desk

Support, Level 2Technician, Support Engineer, Managed Services Engineer, Operations Engineer

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📌 Level 2 Support Engineer (Melbourne)
🏢 Appentency Recruitment Services
📍 Melbourne