An exciting current chapter awaits

As our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experience

Are you a good match?

You are detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence. You possess strong communication and collaboration skills, contributing positively to team spirit and efficient back-office processes. You are adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work. A foundational knowledge of Maison policies and procedures, along with an interest in Jewelry & Watchmaking, would be a plus.

What are we expecting from you?

Reporting to the Boutique Operations Manager, you will be a vital part of the boutique team, ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience. Your role will be to:

- Operational Management & Support:
- Manage cash and billing procedures, including POS, float, and bank deposits.
- Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).
- Order and manage consumables for the boutique (drinks, chocolates, flowers).
- Contribute to efficient document management (invoices, archives, mails).
- Handle relationships with external third-parties (e.g., energy & utilities providers,



intermediaries).
- Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.
- Ensure strict compliance with Maison's policies and procedures.

- Client Service & Experience Contribution:

- Support client experience by welcoming clients and managing their waiting time, offering refreshments, catalogues or boutique tours when relevant.
- Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).
- Act as a key point of contact for the platform/workshop.
- Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).

- Team Collaboration & Development:

- Actively contribute to a positive team spirit and participate in day-to-day boutique life.
- Provide support for event organization and Maison identity initiatives.
- Raise awareness on back-office activities among the sales team and assist in training backups.
- Continuously develop personal knowledge and skills, including Maison products and policies.

More than a role.... We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

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📌 Sales Administrator - Full Time - Van Cleef & Arpels - Sydney Flagship (City of Sydney)
🏢 Richemont Iberia
📍 City of Sydney