Customer Service Representative – Tamworth Role Snapshot

Role title

Role title Customer Service Representative – Tamworth

Organisation

Organisation Department of Customer Service

Location

Location Tamworth & North West NSW

Job reference

Job reference req53360

Work type

Work type Part-Time

Grade

Salary Starting salary $74,118 plus superannuation and leave loading

Application requirements are the documents and written responses used to check whether an application is complete. Page and word limits matter because the panel can screen out an application that does not follow the stated format.

Application Requirements For Customer Service Representative – Tamworth

- Current resume
- Cover letter showing your experience and how you meet the focus capabilities in the role description

Essential role requirements and work conditions

- Satisfactory national criminal record check
- Availability for a six-day operating roster, including every second Saturday
- Availability for a minimum of 20 hours per week, with four-hour minimum shifts

NSW Government Candidate Requirements

The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role. Compare them with the official role description and its focus capabilities before you submit.

Candidate Requirements For Customer Service Representative – Tamworth At Department of Customer Service

Candidate evidence area

How to demonstrate it

Complex customer enquiries Choose an example where the customer needed more than a quick answer. Explain how you confirmed the issue, found reliable information and guided the customer through the next step.

Using multiple systems accurately Show how you navigated systems, checked details and maintained accurate notes while continuing to communicate with the customer.

Privacy and professionalism Describe the controls you used when viewing, discussing or recording confidential information in a customer-facing setting.





Resilience in a busy service environment Use an example involving queues, high call volume or competing customer needs. Explain how you stayed composed and supported the wider team.

Example Application Structure For Customer Service Representative – Tamworth

This application requires a resume and cover letter focused on the role's customer-service capabilities. No maximum cover-letter length is stated, so keep the letter within two focused pages. The structure below shows how to connect private-sector service experience with the requirements of a Service NSW role.

What to include

Opening paragraph Name the role, give a concise summary of your relevant experience and state the value you can bring to this specific work.

Complex customer enquiries Choose an example where the customer needed more than a quick answer. Explain how you confirmed the issue, found reliable information and guided the customer through the next step.

Using multiple systems accurately Show how you navigated systems, checked details and maintained accurate notes while continuing to communicate with the customer.

Privacy and professionalism Describe the controls you used when viewing, discussing or recording confidential information in a customer-facing setting.

Resilience in a busy service environment Use an example involving queues, high call volume or competing customer needs. Explain how you stayed composed and supported the wider team.

Closing paragraph Confirm your interest, link your evidence back to the role and state your availability to complete the recruitment process.

What the panel will want to see in your examples

- Transparent communication with customers who have different needs
- Accurate work across several systems and service channels
- Responsible handling of confidential information
- Reliable performance during busy or changing service periods

Help With Your Customer Service Representative – Tamworth Application

Before submitting, compare your examples with the full role description and complete every field in the online application. You can use Team 3Thirty’s free NSW Government cover letter template to organise your evidence.

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📌 How to apply for Customer Service Representative – Tamworth (North Tamworth)
🏢 Team 3Thirty
📍 North Tamworth