Operations & Customer Service Administrator

If you’re someone who thrives in a busy, varied role where no two days look the same this could be the opportunity you’ve been waiting for.

We are partnering with a globally recognised wellness brand with over 30 years of success in personal health and lifestyle products. With a solid reputation for innovation and quality, this organisation is passionate about creating products that help people relax, recharge and feel their best.

They’re now looking for an organised, proactive Operations & Customer Service Administrator to join their team and play a key role in keeping things running smoothly behind the scenes.

The Benefits

- 12-month Full Time Contract - with a view to permanency
- $70,000 – $75,000 + Super
- Monday to Friday, standard business hours
- Rowvilleoffice with onsite parking
- Hybrid working post training (minimum 3 days onsite for collaboration)
- Genuine variety across operations, customer service & admin
- Supportive leadership and hands-on training
- Career growth with exposure to finance and operations

About the Role

This is a true all-rounder role where you’ll be the glue between operations,



customer service and sales support.

- Processing orders and managing stock inventory
- Managing customer enquiries and building stakeholder relationship
- Admin support and coordination for the sales team
- End-to-end processing and reporting of retail claims
- Office administration, coordinating office services and supplies
- Assisting with accounts payable and receivable tasks
- Identifying process improvements and supporting system efficiencies

About You

- You are organised, adaptable and genuinely enjoy being the go-to person who keeps things on track
- Previous experience in a high-volume administrative role
- Strong communication skills and customer service experience in a fast-paced environment
- Excellent attention to detail and time management skills
- Confidence working across multiple systems (ERP experience highly regarded)
- A proactive mindset and ability to identify process improvements
- A positive, team-oriented attitude with the ability to work autonomously

#J-18808-Ljbffr

📌 Operations & Customer Service Administrator (Williamstown)
🏢 Smaart Recruitment
📍 Williamstown