Customer Assistance Coordinator

Permanent Full-Time Opportunities (2 Positions Available)

Kilsyth, VIC

$67,000 - $70,000 + Super + 8% Variable Bonus + Salary Continuance Insurance

About the Opportunity

An exciting prospect is available for two Customer Assistance Coordinators to join a global manufacturing and distribution business that supplies industry-leading products across the automotive, heavy-duty diesel, filtration and industrial sectors.

Working within a team-oriented Customer Assistance team, you will be the frontline connection between customers and the business, ensuring orders, enquiries and customer requests are managed efficiently and professionally. This is a fast-paced role that offers excellent long-term career development opportunities, with several team members having progressed internally into other areas of the business.

About the Role

As a Customer Assistance Coordinator, you will manage customer accounts across the full order lifecycle while providing outstanding service to distributors, dealers and end-users. You'll work closely with internal teams including supply chain, warehousing, logistics and sales to ensure customer expectations are met.

This role combines customer service, order management, problem-solving and administration within a high-volume environment.

Key Responsibilities

- Manage customer accounts from order placement through to fulfilment and delivery.
- Process customer orders, amendments and account updates.
- Act as the primary point of contact for customer enquiries via phone and email.
- Investigate and resolve order issues, claims and customer concerns.




- Liaise with internal departments to ensure timely order processing and delivery.
- Maintain accurate records within CRM and business systems.
- Process rebates, claims and customer-related documentation.
- Monitor and communicate order status updates to customers.
- Support process improvement initiatives and automation projects.
- Ensure compliance with company policies and customer service standards.
- Assist with customer visits and stakeholder engagement activities when required.

What You'll Bring

Essential Experience

- Previous experience in a customer service, customer support, customer care or order management role.
- Experience working within a high-volume, fast-paced environment.
- Strong verbal and written communication skills.
- Exceptional attention to detail and accuracy.
- Ability to multitask and prioritise competing demands.
- A customer-first mindset with strong problem-solving capabilities.
- Ability to work collaboratively within a team environment.

Desirable Experience

- Experience within manufacturing, automotive, industrial, logistics or distribution environments.
- Exposure to CRM or ERP systems.
- Experience with Salesforce, Oracle or similar business systems.




- Experience working with order management or purchase order processing platforms.
- Familiarity with process automation tools would be advantageous.

What Success Looks Like

The successful candidate will be:

- Highly organised and detail-oriented.
- Comfortable managing large volumes of customer enquiries and transactions.
- A quick learner who embraces current technology and systems.
- Able to take ownership of issues and see them through to resolution.
- A robust team player with a positive attitude.
- Adaptable and eager to contribute to continuous improvement initiatives.

Working Hours

This role operates on a rotating schedule to support customer service operating hours:

- Week 1: 8:00am - 4:00pm
- Week 2: 10:00am - 6:00pm

Some flexibility may be available; however, candidates must be willing and able to work across the rotating roster.

Work Arrangement

The role is primarily office-based with flexibility following the initial training period.

- Comprehensive onboarding and training provided.
- Initial training conducted mainly onsite.
- Flexible working arrangements may be available following successful completion of onboarding and establishment within the role.

Pre-Employment Requirements

- Two professional reference checks.
- Pre-employment medical assessment.
- Full Australian working rights (Australian Citizens and Permanent Residents only).

If you thrive in a fast-paced customer-focused environment and are looking to build a rewarding long-term career, we'd love to hear from you.

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📌 Customer Assistance Coordinator (Melbourne)
🏢 Indigeco
📍 Melbourne