Information Technology Services (ITS) Full time, fixed-term position through to December 2026 Base salary will be in the range $106,709 - $116,198 + 17% super (HEW Level 7) Based At our St Lucia location About This Opportunity Join a highly team-oriented and future‑focused Information Technology Services (ITS) team, where you will play a critical role in shaping and enhancing enterprise platforms that support the University’s teaching, research and operational excellence. In this role, you will lead the analysis, design and delivery of improvements across key systems including customer relationship management, records management, and ERP platforms. Working at the nexus of business and technology, you will contribute to solutions that are scalable, sustainable and aligned to organisational priorities.

Key responsibilities will include

- Leading the analysis and translation of business and technical requirements into effective system enhancements.
- Designing, developing, testing and implementing solutions across enterprise applications and platforms.
- Collaborating with stakeholders across technology, business and vendor teams to deliver high‑quality outcomes.
- Proactively managing application health, including identifying and addressing technical debt and performance improvements.

About You

You are a capable and motivated professional who thrives in a complex, service‑oriented environment. You bring strong analytical capability and a passion for improving systems and processes that enable organisational success.

- A relevant undergraduate degree in business administration, accounting, or a related discipline, or an equivalent combination of experience and education.
- Proven experience administering and enhancing enterprise content management and/or ERP systems.
- Strong analytical and problem‑solving skills, with the ability to design and implement effective solutions.
- Experience gathering requirements, conducting business analysis, and improving processes.
- Demonstrated experience testing, documenting, and delivering system features or applications.
- Technical knowledge of systems such as EDRMS, CRM platforms, or similar enterprise applications.
- Strong stakeholder engagement skills,



with the ability to work collaboratively across diverse teams.
- A commitment to quality, continuous improvement, and delivering outcomes aligned to organisational goals.

Benefits - up to 26 weeks paid parental and primary care leave

- 17% super
- 17.5% leave loading
- flexible and hybrid working options
- health and wellbeing programs
- a heavily discounted Study for Staff program
- on‑campus childcare
- affordable parking
- salary packaging Applications close Wednesday 12 August 2026 at 11.00pm AEST (R-66016).

Other Information

Pre‑employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender‑based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply.

Employer sponsored work rights are not available for this appointment. We’re dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity.

We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [email protected] or calling +61 7 3365 2623. The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated.

We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities,



UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million).

Our state‑of‑the‑art facilities, libraries, and cutting‑edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff.

Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high‑quality staff from a range of backgrounds.

Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed.

Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

📌 Senior Administrator, Customer and Compliance Applications (Australia)
🏢 University Of Queensland
📍 Australia