Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice.

We offer our people flexible work options, thoughtful perks and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Senior Agile Coach will play a pivotal part in shaping how AFCA delivers. You’ll lead the embedment of scaled agile ways of working across digital, technology and operational teams, crucial to bringing momentum, consistency and confidence to delivery. This is a hands‑on role combining coaching, change leadership and practical execution.



From working side‑by‑side with teams to designing fit‑for‑purpose Jira workflows, you’ll lift delivery flow, predictability and outcomes in a complex, highly regulated environment undergoing significant transformation. This is initially a 2 year max term contract.

What You’ll Do

- Lead and embed Scaled Agile (SAFe) ways of working across portfolios, programs and teams
- Facilitate organisation‑wide ceremonies such as Big Room Planning and Quarterly PI Planning
- Act as a hands‑on delivery coach, working directly with squads, ARTs and leaders to uplift execution and effectiveness
- Design, implement and optimise Jira workflows, boards, reporting and delivery metrics
- Build and mature cross‑functional teams across digital, technology and operational areas
- Coach Product Owners, Scrum Masters, Delivery Leads and senior leaders on agile roles, ceremonies and accountabilities
- Support PI planning, dependency manag

📌 Senior Agile Coach (City of Sydney)
🏢 Australian Financial Complaints Authority
📍 City of Sydney