About Us

We simplify digital marketing so businesses can focus on what they do best: growing.

Our mission is to build 100 strong business partnerships by 2027, and we are making it happen through innovative strategies, high-quality work and a commitment to delivering on time, every time.

What sets us apart is how we approach what we do. We believe great results come from strong partnerships, clear communication and a team that genuinely cares about the work it produces.

Weekly team lunches bring us together, while remote Mondays and Fridays give everyone the flexibility to balance collaboration and focused work.

What Makes Us Different

Culture First: We value collaboration, open communication and a supportive environment where people can do their best work.

Diverse Clients: Work across a broad mix of industries, from local businesses and tradies to established national brands.

Our Secret Sauce: Innovation, quality, teamwork and deadline discipline guide how we work and what we deliver.

Flexible Work: Collaborate from our Hawthorn office Tuesday to Thursday, with remote work available on Mondays and Fridays.

Meaningful Partnerships: We are not interested in transactional client relationships. We aim to become a trusted extension of every client’s business.

Growth Opportunities: Expand your knowledge across digital strategy, account management, project delivery and business growth.

About You

You are an experienced Digital Account Manager who knows how to build trust, communicate clearly and keep multiple client accounts moving forward.

You are comfortable discussing strategy with clients, translating briefs into clear tasks and coordinating team members across creative, content, social media, paid advertising, websites, SEO and email marketing.

You can manage expectations without overpromising, challenge a brief when needed and remain calm when priorities change. You understand that strong account management is about more than keeping clients happy. It is about delivering value, protecting deadlines and budgets, identifying opportunities and helping clients achieve meaningful results.

You are organised, commercially aware and confident in taking ownership. You do not need to manage staff formally, but you are comfortable coordinating teams, providing clear direction and holding projects accountable.

Key Responsibilities

Client Relationship Champion

Build and maintain strong, long-term client relationships based on trust, communication and consistent delivery.

Act as the primary point of contact for your accounts, making sure clients feel informed,



supported and confident in the work being completed.

Lead meetings, manage expectations and provide clear updates, recommendations and next steps.

Digital Strategy Partner

Develop a strong understanding of each client’s business, goals, audience and competitive landscape.

Work with internal specialists to coordinate strategies across social media, Meta Ads, Google Ads, websites, SEO, email marketing, branding and content.

Help clients understand how each digital channel contributes to their broader business objectives.

Project Delivery Driver

Turn client briefs and strategic recommendations into clear, actionable tasks.

Coordinate designers, writers, developers, advertising specialists and other team members to ensure work is delivered accurately and on time.

Monitor workflows, deadlines, approvals and priorities using our project management systems.

Quality Controller

Review client-facing work before delivery to ensure it is accurate, on-brand and aligned with the approved brief.

Maintain high standards across campaign content, reporting, websites, landing pages, artwork and client communications.

Make sure important details are not missed and feedback is implemented correctly.

Retention and Growth Partner

Develop strong relationships that support client retention and long-term partnerships.

Identify opportunities where additional services, campaigns or strategic support could help clients achieve better results.

Present recommendations in a helpful and commercially aware way without relying on aggressive sales tactics.

Reporting and Performance Guide

Coordinate accurate and meaningful client reporting.

Work with the wider team to interpret campaign results and provide clients with clear insights, recommendations and areas for improvement.

Ensure conversations focus on outcomes, not just activity.

Problem Solver

Act as a key escalation point when challenges arise.

Address concerns professionally, coordinate practical solutions and keep both clients and the Operations Manager informed.

Manage difficult conversations with confidence while protecting the client relationship and the agency’s standards.

Onboarding Coordinator

Support the smooth onboarding of new clients.

Gather key information,



establish communication processes, organise access requirements and ensure internal teams understand the scope of work from the beginning.

The role reflects the core responsibilities outlined in the position description, including client relationship management, workflow coordination, project delivery, reporting, quality assurance, onboarding and escalation support.

Skills and Experience

Essential

- Three to five years of experience in digital account management, marketing account management or a similar agency-based role
- Strong knowledge of digital marketing services, including social media, paid advertising, SEO, websites, email marketing and content
- Experience managing multiple client accounts and competing priorities
- Excellent written and verbal communication skills
- Strong client presentation and meeting management skills
- Proven ability to build relationships, retain clients and identify growth opportunities
- Strong project management, organisation and time-management skills
- Commercial awareness and an understanding of budgets, scope and profitability
- Confidence coordinating internal teams without formal direct management responsibility
- Strong attention to detail and a commitment to producing high-quality work
- The ability to remain calm, solutions-focused and professional when managing challenges
- A reliable, accountable and self-motivated approach

Highly Regarded

- Agency experience
- Experience using ClickUp
- Experience using GoHighLevel
- Knowledge of the Meta Business Suite, TikTok and Google Ads platforms
- Practical knowledge of AI tools such as Claude, ChatGPT or other relevant large language models
- A genuine willingness to explore new AI tools and identify ways they can improve efficiency, strategy and client outcomes

What’s in It for You

Competitive Salary: Depending on experience.

Hybrid Flexibility: Work remotely on Mondays and Fridays, with collaborative office days in Hawthorn from Tuesday to Thursday.

Supportive Culture: Join a team that values quality work, robust communication and helping each other succeed.

Weekly Team Lunches: Take time to connect with the team away from deadlines and client meetings.

Varied Client Work: Manage a diverse portfolio across different industries, services and campaign types.

Career Development: Strengthen your skills across strategy, client leadership, digital marketing and commercial account growth.

Meaningful Impact: Help businesses grow while building genuine, long-term client partnerships.

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📌 Digital Account Manager (Camberwell)
🏢 seek.com.au
📍 Camberwell