About Us: Quest Apartment Hotels, A member of The Ascott Limited is the largest and fastest growing serviced apartment operator in Australasia, with a network of over 170 franchised properties across Australia, Recent Zealand and Fiji. For over 35 years, Quest has provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate travellers among Australia's top companies. Quest is now one of the top serviced apartment providers in the world and widely recognized as the market leader of serviced apartment accommodation in Australia.

Quest East Perth is a 4 ½ star property with 127 studios, one- and two‑bedroom serviced apartments. Opened in October 2016 it is conveniently located on Adelaide Terrace, just moments from Perth's CBD.

Quest East Perth is now seeking a Part Time Night Auditor professional to join our winning team.

Responsibilities

- Provide Front Office Reception services in person, on the phone and via the internet and email, promoting and selling reservations according to the Quest franchise system and QuestWay.
- Warm Welcome check‑in and fond farewell check‑out guests according to procedures.
- Process the Night Audit functions of the property.
- Respond to incoming calls in a timely and professional manner.
- Develop comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services.
- Receive,



record and process accommodation reservations according to the requirements of the RMS system.
- Follow all occupational health and safety procedures as outlined in the Franchise Operations Manual and Quest Occupational Health and Safety standards.
- Handle guests feedback and complaints with sound ability.
- Report to the Accommodation Services Manager and work closely with other Departments Heads and General Manager.

Personal Attributes

- Ability to work to set time frames.
- Have a can‑do attitude at all times.
- Passion for the hospitality / travel / tourism industry.
- Show pride in their work and the performance of their team.
- A solution‑focused approach to problem solving.
- An energetic approach to work.
- Be reliable, mature, honest and flexible.
- Have high standards of personal presentation.
- Confidence with customer service.
- Professionally groomed and presentable.
- Ability to work 23:00 to 07:00 from Sunday to Wednesday (fixed shifts). Be flexible to assist with other shifts as business demands require.

Experience

- The candidate must have experience in a reception or customer service position in an accommodation environment.
- Experience with EFTPOS, RMS or an alternate Property Management System highly regarded.
- Applicants must be available to work weekdays, weekends and public holidays and full flexibility to working additional hours is also required.
- Sound knowledge of MS Office Suites, excellent verbal and written communication.

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📌 Guest Service Agent (Night) - Part Time (Perth)
🏢 Quest Apartment Hotels
📍 Perth