Senior Customer Enquiry Officer

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Parramatta, NSW, AU, 2150

Job reference number: 110284

Employment type: Permanent Full time

Salary range: $111560.0-$117737.0

You put people at the heart and take pride in the impact of your work.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Be working as part of a team delivering timely and accurate information and advice relating to regulatory programs.

This role will see you provide expert advice to complex enquiries and act as the escalation point of contact for customers and external stakeholders and as a liaison with internal customers and subject matter experts to provide information which complies with relevant Divisional policies and Regulations.

You will respond to customer issues and inquiries in a timely manner via phone and email in addition to providing advice and guidance to team members while working to tight deadlines in a high volume front-line environment.

For more information on this position and business unit, view the role description and information pack

About you

Your strong customer service skills and ability to communicate with people at all levels and explain clearly,



relevant regulation and legislation formed across your work in government or regulatory environments will see you equipped with the ability to achieve the deliverables of this role.

You're recognised as a problem solver, skilled at working to tight timeframes in a high volume environment, experienced in undertaking research, analysis of policy, procedures and legislation to resolve complex enquiries and complaints, utilising your strong analytical and subject matter expertise to provide advice to team members.

This is an in-person, on-site role.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Apply today

Applications close 11:59 PM, Saturday 15th August 2026

For more information about this role, please contact *@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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📌 Senior Customer Enquiry Officer (Parramatta)
🏢 Transport For Nsw
📍 Parramatta