Be the voice of a growing trades business

Every job we do starts with you. When a homeowner rings with a burst pipe or a property manager needs a drain inspected yesterday, you're the calm, capable person who picks up the phone, sorts the problem, and gets the right technician there fast. We're growing quickly, and we're looking for an Office Administrator who wants to grow with us - not just fill a seat.

About Flowsafe Group

Flowsafe Group is a Melbourne-based plumbing, electrical, and heating & cooling company servicing bayside and south-eastern suburbs. We've built our reputation on doing things properly: CCTV drain inspections with written reports, pipe relining backed by a 25-year warranty, and a lifetime labour warranty on our service work. Our team of technicians is out in the field every day - and the office is the engine room that keeps it all running.

About the role

You'll be the first point of contact for our customers and the organisational backbone of the business. Twelve months in, you'll know our customers, our technicians, and our systems inside out - and you'll have made yourself genuinely hard to replace. For the right person, this role is a launchpad: as we grow, so does the chance to step up into office management, operations, or customer experience leadership.

What you'll do

- Own the phones - answer inbound calls, qualify new enquiries, and turn callers into booked jobs with warmth and confidence





- Run the schedule - book and coordinate jobs across our technician team, keeping the day running smoothly and customers informed

- Keep the books tidy - handle basic bookkeeping tasks including invoicing, payments, and reconciliations

- Deliver standout customer service - follow up on quotes, resolve hiccups before they become problems, and make every customer feel looked after

- Support the director - help with day-to-day admin so the business keeps moving

What we're looking for

You'll need:

- Genuinely great customer service skills - friendly, patient, and skilled on the phone

- Strong organisational skills and the ability to juggle a busy, rapid-moving schedule

- Basic bookkeeping knowledge (invoicing, payments, reconciliations)

- Reliability, initiative, and a can-do attitude

Bonus points for:

- Experience with job management software (we use ServiceM8) or Xero

- Previous experience in trades, construction, or a service-based business

Don't tick every box? If you're a fast learner with the right attitude, we'd still love to hear from you - we'll teach you our systems.

Why join us

- A genuine pathway to grow into a bigger role as the business scales

- A supportive, down-to-earth team that values your contribution

- Real variety - no two days are the same

- The chance to make the role your own and build something with us

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📌 Office Administrator (Moe)
🏢 Flowsafe Plumbing
📍 Moe