Graduate IT Support & Automation Analyst

Launch your IT career with a role that combines hands-on technical support with real-world automation projects.

At Acoem Australasia, we're looking for a curious graduate or junior IT professional who enjoys solving problems, helping people and finding smarter ways of working.

You’ll spend most of your time supporting our internal team with day-to-day IT requests while learning how to automate repetitive business processes using scripting, low-code tools and AI technologies.

If you're the type of person who enjoys pulling things apart to understand how they work and wants to build skills that go well beyond traditional IT help desk work, we’d love to hear from you.

About Us

Acoem is a global leader in environmental monitoring and industrial technology. Our solutions help organisations monitor air quality, water, noise, vibration and industrial emissions, making a real difference to communities and the environment.

With offices across Australia and around the world, you'll join a collaborative team where innovation and continuous improvement are encouraged.

What You’ll Be Doing

Approximately:

70% IT Support

- Provide Level 1 and Level 2 internal IT support
- Set up laptops, desktops and mobile devices
- Troubleshoot Windows, Google Workspace and Microsoft applications
- Assist with user onboarding, offboarding and access management
- Resolve hardware, software and network issues
- Create simple user guides and knowledge base articles

30% Automation & Process Improvement

- Learn scripting and automation tools
- Help identify repetitive manual tasks across the business
- Build simple automations for spreadsheets, forms and workflows




- Work alongside our IT Manager to improve internal business processes
- Explore how AI can improve productivity

About You

We're looking for someone who:

- Has recently completed (or is about to complete) a degree in Information Technology, Computer Science or a related discipline
- Enjoys solving technical problems
- Has strong communication skills and enjoys helping people
- Is curious about automation, scripting and AI
- Loves learning new technologies
- Can manage multiple priorities while staying organised
- Has a positive, proactive attitude

It would be outstanding if you also have exposure to

- Windows desktop support
- Google Workspace
- Microsoft Server or Active Directory
- PowerShell, Python, JavaScript or similar scripting languages
- Low-code automation platforms
- Basic networking concepts

Don't worry if you don't tick every box, we're looking for someone with the right attitude and willingness to learn.

What We Offer

- Structured mentoring from an experienced IT Manager
- Exposure to both IT support and automation projects
- Genuine career development opportunities
- Hybrid working options
- Modern office environment
- Supportive and collaborative team
- Opportunity to work on projects that make a measurable impact across the business

Why This Role?

This isn't just another IT Help Desk position.

You’ll build a strong technical foundation while developing highly sought-after automation skills that will accelerate your career. Every automation you help create has the potential to save hundreds of hours across our business, giving you the opportunity to make a real impact from day one.

If you're looking for a graduate role where you can learn, grow and work with emerging technologies, we’d love to hear from you.

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📌 Graduate IT Support & Automation Analyst (Williamstown)
🏢 ACOEM
📍 Williamstown