Lime Automation provides building management systems, automation, maintenance, technical support and project services across commercial, healthcare, education and government facilities.

We are looking for an organised and customer-focused Customer Service & Project Coordinator to join our Bendigo team.

About Lime Automation

Lime Automation provides building management systems, automation, maintenance, technical support and project services across commercial, healthcare, education and government facilities.

We are looking for an organised and customer-focused Customer Service & Project Coordinator to join our Bendigo team.

About the role

Reporting to the Customer Services Manager, you will be the central point for coordinating customer enquiries, service tickets, maintenance work, quotations and customer project activities.

This is not a call-centre role. You will work closely with customers, engineers, technicians, project staff and suppliers to ensure requests are recorded, assigned, followed up and completed.

Key responsibilities

- Monitor the Customer Services inbox and support phone.

- Create, assign and follow up customer service tickets.

- Keep customers informed about progress, appointments and delays.

- Coordinate technicians, engineers and site visits.

- Monitor ticket priorities, due dates and service-level requirements.

- Schedule planned maintenance and follow up service reports.

- Record quotation requests and monitor quote due dates and follow-ups.

- Assist with trade sales, customer orders, parts and deliveries.

- Support customer projects by coordinating:





- project documents and correspondence;

- purchase orders and customer approvals;

- project meetings and actions;

- schedules, milestones and customer updates;

- site access and inductions;

- outstanding information, defects and handover documents.

- Ensure customer emails, documents and actions are attached to the correct ticket, site or project.

- Follow up completed work so it can be invoiced promptly.

- Maintain accurate customer, site and project records.

About you

You will have:

- Strong experience in customer service, project administration, service coordination or scheduling.

- Strong written and verbal communication skills.

- Excellent organisation and attention to detail.

- The ability to manage several priorities and deadlines.

- Confidence dealing with customers, technicians, engineers and suppliers.

- Good Outlook, Word and Excel skills.

- Experience with a CRM, ticketing, project or job-management system.

- A practical approach and willingness to take ownership of follow-up actions.

Experience in building services, electrical, HVAC, construction, maintenance or technical services would be an advantage, but training will be provided.

What we offer

- A full-time Melbourne-based position.

- A wide-ranging role across customer service, maintenance and projects.

- Training in building automation and BMS operations.

- The opportunity to help shape Lime’s customer service systems and processes.

- Career development into customer service, project coordination or operations management.

#J-18808-Ljbffr

📌 Customer Service & Project Coordinator (Williamstown)
🏢 CF Systems
📍 Williamstown