WHY UNILODGE

UniLodge specialises in student accommodation and has been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand, employing over 1200 staff across the business. We optimise tenancy for owners and create thriving communities.

Our Culture

Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. We invest in the wellbeing and professional development of our team, offering access to ongoing training, career progression, development reviews, and an employee assistance program (EAP). We offer various leave options including study leave and parental leave entitlements.

Who You Are

We are looking for fun, enthusiastic, and passionate team players to join our Customer Service team at ANU – Ursula Hall on a full‑time basis. You will bring energy and personality to create greater connections with students, assisting in making their time with us truly special.

We seek someone with experience in a customer‑service or front‑office environment. Essential skills include strong written and verbal communication, positive computer skills, organisational abilities, and a “we care” attitude. We value resilience, supportiveness, hands‑on positivity, and a willingness to learn the UniLodge way.

Your Responsibilities

- Operate the day‑to‑day front desk reception.




- Create a friendly environment that delivers an exceptional customer service experience for residents.
- Assist all prospective residents and visitors efficiently and professionally.
- Take ownership of problems and ensure completion.
- Assist residents with enquiries related to residency, studies, general needs, and overall wellbeing.
- Maintain effective liaisons with property services.
- Monitor and report concerns regarding resident safety and wellbeing and elevate as required.
- Contribute energetically to a team environment where everyone helps each other.
- Coordinate and execute administrative duties as assigned, such as handling mail, filing, and responding to correspondence in line with industry standards.

Our Mandatory Requirements Include

- Valid Working Rights in Australia and New Zealand.
- National Police Check.
- Working with Children Check.

This is a fixed‑term position through to December 31, 2026.

How You Can Apply

If you’re interested in working with us, please submit your application as soon as possible, outlining the qualities and skills you can bring to our team.

UniLodge Living Group commits to providing a safe, respectful, and inclusive workplace. Throughout the recruitment process, candidates must declare any history of involvement in gender‑based violence in line with our commitment to integrity, accountability, and the National Higher Education Code.

We are an equal‑opportunity employer and welcome applications from diverse backgrounds.

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📌 Customer Service Coordinator (Canberra)
🏢 UniLodge Living Group
📍 Canberra