Job Details

- Permanent Role
- Brisbane Based
- Hybrid Ways of Working

About REA Group

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step — whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do is a thriving culture centred around high performance and care.

Team Overview

The Resi Sales team sits at the heart of REA’s Hive model, bringing together Relationship Managers, Specialist Sales, Customer Success and Sales Support to help residential customers get bigger, better results. It’s a collaborative, high‑energy team focused on building strong customer partnerships, identifying growth opportunities and connecting customers with the right expertise at the right time.

Role Overview

The Senior Relationship Manager is a strategic partner to customers and the internal Hive, acting as the link between customer needs and the people, products and support required to drive growth and success.

Responsibilities

Customer portfolio management

- Manage and maintain relationships with a portfolio of tiered customers in a defined market or region, ensuring their needs are understood and addressed.
- Build depth of relationship with key customers and deliver effective engagement programs that strengthen long‑term partnerships.
- Act as the customer’s trusted advisor for commercial and strategic conversations, including partnership reviews, subscription mix, growth planning and account‑level concerns.

Revenue growth and retention

- Identify customer needs and growth opportunities, and connect the right Hive team members to progress those opportunities.




- Grow revenue through product upgrades while maintaining strong product retention across the portfolio.
- Retain and expand customer investment across REA products including core subscriptions, depth products, commercial products and strategic add‑ons.

Product adoption and customer value

- Drive product and feature usage through regular business reviews and by connecting customers with Customer Success and other specialists where needed.
- Help customers maximise the value of their REA partnership across subscriptions, branding, add‑ons and performance products.
- Advocate for key platforms and loyalty propositions that improve customer outcomes and engagement.

Cross‑functional collaboration

- Maintain strong working relationships across Specialist Sales, Customer Success, Customer Support and Sales Support to deliver a seamless customer experience.
- Engage internal specialists at the right time to support growth, onboarding, product training, commercial conversations and issue resolution.
- Drive a strategic portfolio and territory plan with active Hive team engagement.

Senior role expectations

- Demonstrate leadership qualities and act as a mentor to peers through knowledge sharing, best‑practice coaching and contribution in team environments.
- Support strong team operating rhythm through portfolio planning, development check‑ins and effective Hive collaboration.
- Contribute to a high‑performance, customer‑focused culture by helping teams work seamlessly and by role‑modeling strategic,



commercially focused customer management.

Qualifications

- Solid retention and growth across customer portfolios.
- Consistent identification and conversion of upgrade and cross‑sell opportunities.
- High‑quality partnership reviews and strong customer engagement.
- Effective collaboration across Hive teams and positive customer sentiment.
- Visible leadership, coaching and contribution to team capability uplift.
- Strong relationship management and stakeholder engagement capability.
- Commercial acumen with the ability to identify growth opportunities and protect retention.
- Ability to manage a strategic portfolio and prioritise activity across a market or region.
- Confidence leading business reviews and strategic customer conversations.
- Strong collaboration skills across sales, support and success functions.
- Coaching and mentoring capability appropriate to a senior individual contributor role.

Benefits

- A hybrid and flexible approach to working.
- Flexible leave options including birthday leave and purchase of additional leave.
- Flexible parental leave offering for primary and secondary carers.
- Because We Care program offers employees volunteering leave, community grants, matched payroll giving and Community Café donates 100% of revenue to charity.
- Hackdays so you can bring your big ideas to life.

Diversity, Equity and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, effective and fuel disruptive thinking. If you have the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

#J-18808-Ljbffr

📌 Senior Relationship Manager (Brisbane City)
🏢 Rea Group
📍 Brisbane City