Who are we? We are Australasia’s largest privately owned aggregator group, backing more than 6,000 mortgage/ finance brokers and advisers across Australia and New Zealand. Partnering with over 110 banks and lenders, we support independent businesses alongside our own Loan Market brand.

In FY26, our brokers helped over 400,000 people settle over $167 billion in loans and reached a collective loan book of $428 billion, proof of what happens when scale meets real drive. We live our values in everything we do. Compassion for our customers, doing what we say, being curious and thinking openly, going further together.

We’re ambitious, but we keep our feet on the ground, always hungry, always humble, and focused on being the absolute best at what we do. We were proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025! Role Purpose - This is a unique proposition, the chance to build a new service and consulting vertical from the ground up, but with the backing and security of an established business.

We have the customer base and the demand pipeline ready, we just need the right expert to lead the way. We are looking for someone who wants to combine their deep Employee Relations (ER) expertise with that "start-up" energy—without the usual risks. You’ll have the creative freedom to shape this offering, influence its growth, and see the tangible impact of your work as it scales.

This role isn't just about 'human resources', it’s about business growth. You will deliver a service offering that solves the #1 pain point for our brokers, finding, keeping, and leading great people. You will be a key part of creating the most comprehensive people-solution in the Australian mortgage broking industry.

Key Responsibilities - HRaaS Product Development & Strategy:

Design and launch a scalable suite of HR tools, including industry-specific employment contracts, policy templates, and performance frameworks.

Establish and deliver a market competitive service model of HR offerings

Develop industry-relevant remuneration benchmarking and KPI frameworks to help brokers stay competitive.

Ensure delivery of a quality HR advisory service, building a strong and trusted reputation within the industry





Innovate the service offerings over time in response to identified needs Expert Advisory & Coaching:

Provide virtual coaching to business owners on sensitive Employee Relations (ER) issues, including misconduct, performance management, and terminations.

Act as a third-party sounding board for business owners, helping them transition from a Top Producer to an Effective Leader.

Offer proactive, value-add HR/ Leadership coaching services beyond employment relations and issues management to help brokers grow their businesses, including driving employee engagement, team building, high-performance coaching, KPI setting, and implementing reward and recognition schemes.

Education & Industry Advocacy:

Deliver 'One-to-Many' training (webinars, conferences, and retreats) on management topics like interview skills, KPI setting, legislative changes, coaching & feedback and leadership.

Ensure the network (especially all franchise owners) remains compliant with legislative changes (e.g., Fair Work updates, Right to Disconnect) through regular briefings. Commercial success:

Drive the commercial success of the division by optimising team performance, operational workflows, and service models to ensure long-term profitability.

Spearhead the adoption and market penetration of people-solution offerings across the national network, ensuring high levels of engagement from business owners.

Curate and manage a comprehensive suite of marketing materials and collateral to elevate brand awareness and drive organic referrals within the network.

Actively convert prospective leads into long-term partners of the HRaaS and Talentforce ecosystems through targeted outreach and expert consultation.

Required Skills & Experience - ER/HR Expertise:

Senior HR Practitioner: 8+ years of experience in HR/ER, with a deep understanding of the Australian Fair Work system and National Employment Standards.

SME Specialist:



Ideally you also have experience working with small business owners (1–20 staff) who may lack formal HR training and require "hand-holding" through the employment lifecycle. Strategy & Implementation:

Scalable Thinking: Ability to leverage technology (ATS, Salesforce, secure portals, AI) to deliver services across a large, national network.

Industry Nuance: Understanding of the mortgage broking and/ or financial planning landscape and the specific roles (onshore and offshore), commission dynamics, career pathways, within a typical brokerage. Soft Skills:

Be a Trusted Advisor: A high level of emotional intelligence and the ability to provide "tough love" feedback to business owners.

Influence: Ability to collaborate with internal stakeholders (Elevate, Profit Pulse, Talentforce) to integrate people strategy with financial business growth.

Education & Facilitation: Exceptional ability to develop and present high-impact training and educational content both virtually and in-person at conferences and group sessions, that motivates business owners to implement up-to-date leadership frameworks and team-building strategies. Our benefits - Flexibility & Balance: Hybrid work (min. 2 office days per week, including a team anchor day), 6 additional ‘Me’ leave days, flexible public holiday swaps, and options to purchase additional annual leave.

Family & Wellbeing: 16 weeks paid parental leave (plus superannuation support), paid fertility treatment leave, 12 days personal leave, and access to the Sonder wellbeing app.

Growth & Development: Dedicated paid study leave and L&D; programs for each stage of your career

Community: Participation in the Loan Market Group Foundation (with donation matching) and a paid volunteer day.

Using AI in your application: At LMG we embrace innovation, and we are comfortable with candidates using AI tools to assist in preparing their application. We encourage you to use these tools to polish your resume but please be mindful that your application should remain an honest representation of your own experience and qualifications. We are keen to get to know your true capabilities and how your specific background aligns with our team, which we will explore further in our conversations and interviews.

📌 Senior Human Resources Consultant (Sydney)
🏢 LMG
📍 Sydney