Level 3 Support Engineer – MSP

MSP · Microsoft 365 · Intune · Datto · Autotask · Kaseya · Cybersecurity · Essential Eight · ISO · Canberra

This is a senior engineering role for someone who knows their way around a security-focused MSP environment and wants to work somewhere where compliance and cybersecurity are genuinely central to what the business does – not just a line on a service catalogue.

You'll be joining a Canberra-based MSP supporting SMBs that operate within or alongside the defence sector. Your clients need to meet serious compliance requirements – Essential Eight, ISO frameworks – and they rely on your expertise to keep their environments secure, stable and audit-ready. You'll be the most senior technical voice in the room and the person the rest of the team escalates to when things get complex.

- Location: Canberra
- Position: Full-time, Permanent
- Salary: Up to $130k + Super
- Work arrangement: On-site, with hybrid
- Other requirements: Full Australian working rights, ability to obtain security clearance may be required

WHO ARE WE? We're a Canberra-based MSP supporting SMBs that operate within or alongside the defence sector. Security and compliance are core to everything we do, and our clients hold us to a high standard – which is exactly what keeps the work interesting. We're a tight-knit team that backs each other, and we're looking for a senior engineer who wants to lead from the front technically.

WHAT WILL YOU BE DOING?

- Acting as the senior escalation point for complex technical issues across the client base
- Owning and managing security-focused client environments to Essential Eight and ISO compliance standards
- Administering Microsoft 365, Intune and cloud environments across a portfolio of SMB clients
- Managing and optimising the toolstack – Datto, Autotask, Kaseya – at an advanced level
- Conducting security assessments,



identifying gaps and implementing remediation plans
- Mentoring L2 engineers and supporting their technical development
- Leading projects including migrations, infrastructure upgrades and security improvements
- Maintaining documentation and ensuring client environments are audit-ready
- Liaising with clients at a senior level on technical strategy and compliance outcomes

WE NEED YOU TO HAVE…

- Solid L3 experience within an MSP environment
- Robust hands-on experience with Microsoft 365, Intune and cloud infrastructure
- Working knowledge of Essential Eight and ISO compliance frameworks
- Advanced experience with Datto, Autotask and Kaseya (or equivalent RMM/PSA platforms)
- Experience conducting security assessments and implementing remediation plans
- Strong networking knowledge – firewalls, VPNs, DNS, DHCP, routing
- The communication skills to engage confidently with clients and internal stakeholders at all levels
- Full Australian working rights

IT'S NICE TO HAVE…

- Experience supporting clients in or adjacent to government or defence sectors
- Microsoft, security or compliance certifications (e.g. MS-500, AZ-500, CISSP, or similar)
- PowerShell scripting experience
- Experience building or improving compliance frameworks for SMB clients
- Prior experience mentoring or leading a small technical team

TO BE CONSIDERED…. Please apply online or email your CV directly to [email protected]. For further information, call 0485 858 848. Calls are welcome between 7am and 10pm. If unavailable, please leave a message and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only.

KEY SKILLS:

L3 Engineer · Senior Support Engineer · MSP · Microsoft 365 · Intune · Datto · Autotask · Kaseya · Essential Eight · ISO · Cybersecurity · Security Compliance · Canberra · Defence

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