We currently have an exciting opportunity for a self‑motivated Claims Officer to join our Claims team based in Tullamarine HQ on a full‑time basis. This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damages. The successful candidate will also be in charge of keeping accurate and complete file records for all customers which includes prepping files for recovery.

Responsibilities

- Investigating vehicle damage cases, advise probable outcome and communicate to customer and internal departments
- Gathering and sorting relevant information in order to raise and process new claims
- Preparing paperwork for refund/charge transactions or outsource recovery allocation
- Dealing with telephone inquiries regarding claims and provide information as requested
- Maintaining accurate file notes surrounding financial transactions and case development
- Responding to email queries
- Proactively resolve any issues that may inhibit the flow of work
- Developing a sound knowledge of Europcar Rental Terms and Conditions




- Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelines

Qualifications

- Strong customer service skills and being able maintain a calm and professional approach
- Exceptional level of communication skills, both verbal and written
- Ability to work in a fast‑paced environment and under pressure to meet deadlines
- Possesses problem‑solving skills
- Computer literate is highly desirable
- Proven ability to work in a team environment

Benefits

- A career in a globally recognised company that values its employees
- Management support to coach and mentor you along the way, only setting you up for success
- Free onsite parking and hybrid working arrangements available
- Rewarded with an inclusive and energetic team environment
- Access to Employee Assistance Program and free premium subscription and unlimited access to the Calm app – the #1 app for mental fitness
- Discounted car rental – great discounts for staff, family and friends
- Great culture, working with an energetic and high‑performing team

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📌 Claims Officer (Hume City)
🏢 Europcar España
📍 Hume City