Support Specialist at Broadsign Careers. About the role Broadsign is a leading software company focused on streamlining the processes involved in the buying, selling, and delivery of out-of-home media. We are currently seeking a Support Specialist to enhance our team in Australia, with positions available in either Sydney or Melbourne. This role is vital for delivering technical assistance to our clients, ensuring they can utilize our platforms effectively for their advertising campaigns.

Key facts

- Location: Sydney or Melbourne, New South Wales, Australia
- Engagement: Full-time, hybrid work model
- Team: Services Team

What you'll do

- Deliver outstanding technical support by responding to product inquiries, diagnosing issues, and providing clear, actionable solutions to clients.
- Analyze and replicate customer-reported issues across different environments and operating systems, including both Linux and Windows, to pinpoint root causes and confirm resolutions.
- Oversee customer cases from the initial evaluation through to resolution, ensuring comprehensive documentation and proactive communication throughout the entire process.
- Participate in a vibrant work environment that values your insights and contributions while continuously expanding your knowledge of emerging technologies.
- Collaborate with cross-functional teams to enhance product functionality based on customer feedback and technical challenges encountered.
- Conduct training sessions for clients to help them maximize the use of our platforms and troubleshoot common issues.
- Maintain up-to-date knowledge of our products and services to provide informed support and recommendations to clients.
- Assist in the development of support documentation and resources to improve the customer experience and streamline support processes.

Requirements

- Exceptional written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences while maintaining excellent customer service standards.




- A minimum of 2 years of experience in Application Support, Technical Support, or Production Support, particularly for external clients.
- Familiarity with enterprise or Software as a Service (SaaS) application support is essential.
- Proficient in database management and SQL, with skills in writing SELECT statements, JOINs, and filtering data.
- Experience working with both Windows and Linux operating systems.
- A solid understanding of computer systems, networking principles, and display technologies.
- Strong organizational and problem-solving skills, capable of managing multiple tasks effectively under pressure.
- A degree in computer science or a related field is preferred.
- Ability to read and interpret application logs for troubleshooting purposes.
- Knowledge of REST APIs and experience using tools like Postman or similar applications.
- Familiarity with ticketing systems such as Jira, Zendesk, Salesforce, ServiceNow, or Freshdesk.
- Understanding of networking fundamentals, including HTTP/HTTPS, DNS, SSL Certificates, Firewalls, and VPNs.
- Experience with debugging tools, programming skills, or scripting languages (such as Batch or shell) is a significant advantage.

Nice to have

- Experience in a customer-facing role within the tech industry.
- Familiarity with cloud services and infrastructure.
- Knowledge of digital advertising technologies and trends.

Skills & tools

- Proficient in SQL, database management, and troubleshooting tools.
- Familiarity with ticketing systems and customer support software.
- Understanding of networking concepts and application logs.
- Knowledge of REST APIs and experience with tools like Postman.

Practical notes

Candidates must be based in Sydney or Melbourne and possess the necessary authorization to work in Australia. This position offers a full-time engagement with a hybrid work model, allowing for a blend of remote and in-office work.

At Broadsign, we are committed to fostering a supportive and inclusive work workplace.

We offer competitive salaries, professional development opportunities, and a range of benefits designed to promote wellness and work-life balance.

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📌 Support Specialist (Victoria)
🏢 Broadsign Careers
📍 Victoria