Your Role

Red Energy is 100% Australian owned by Snowy Hydro. The energy market is changing, but our focus remains on looking after our customers, a commitment that has helped us win 16 consecutive Canstar Blue Awards. We are currently looking for new team members who enjoy solving problems to join us.

In this role, you will be the voice of Red Energy, taking ownership of complex customer enquiries and working out fair, practical solutions. It is a rewarding opportunity for someone who wants to use their customer service skills to support people through challenging times, while enjoying a healthy work‑life balance and contributing to the award‑winning reputation we have built.

The Details

- Training: 7 weeks of comprehensive, fully paid full‑time training.
- Location: Richmond office (dog‑friendly space, close to public transport).
- Roster: A rotating roster operating Monday to Friday between 8:00 AM and 8:30 PM.
- Weekends: Just one Saturday shift every four weeks (9:00 AM – 5:30 PM). When you work a Saturday you will receive a rostered day off during that week.
- Hybrid Flexibility: After your initial training period, you will transition to our hybrid mode: 3 days in the Richmond office (including 1 specific anchor day with your team) and 2 days working from home.
- Start Date: August intake.

Day‑to‑Day: What You’ll Be Doing

- Solving Complex Queries: You will take a high volume of calls, listen to customer concerns, calm tense situations, and see each issue through to a resolution.
- Managing Data & Compliance: You will use several different computer systems at once to look up and update customer accounts, ensuring everything complies with our industry regulations.
- Communication Excellence:



Translate complex energy information into simple, easy‑to‑understand language, building trust with every interaction.

Skillset

We are looking for reliable people who care about doing a good job. If you have 12 months or more experience in a busy customer service role, we want to hear from you. You will also need:

- A Calm Approach: The ability to stay positive and resilient, even when speaking with frustrated or stressed customers.
- Strong Logic: Good critical‑thinking skills to investigate problems and find fair solutions.
- A Willingness to Learn: An open mind and a drive to pick up new processes as the industry changes.

The Red Energy Perks: What’s in it for You?

- Time Off: 30 weeks of paid parental leave for primary carers, plus the flexibility to purchase up to 4 additional weeks of annual leave if you want extra time off.
- Hybrid Working: Training takes 7 weeks in our Richmond office (which is dog‑friendly). After that, you will transition to a hybrid split of 3 days in the office (including 1 specific anchor day with your team) and 2 days working from home.
- Extras & Recognition: Market-competitive salary plus KPI bonus, our annual awards night, retail discounts with major brands (LG, JB Hi‑Fi, Panasonic), and full access to our Employee Assistance Program (EAP).
- Career Development: We genuinely support your growth. You will have the chance to learn different parts of the business, build your skills, and explore internal advancement opportunities.

If you’re ready to get started, apply for our August intake now!

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📌 Customer Solutions Consultant (City of Yarra)
🏢 Red Energy
📍 City of Yarra