06 Aug
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City of Sydney
Carma is seeking a Head of Customer Operations on a 12-month fixed-term contract to lead our customer service, delivery and escalations teams. You will own strategy, performance and continuous improvement to deliver a high-quality customer experience at scale.
You will build high-performing teams, coach leaders, partner with Sales, Buying and Production, and implement data-driven improvements across NPS, feedback and service metrics.
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📌 Head of Customer Experience & Operations (12-Month Contract) (City of Sydney)
🏢 @
📍 City of Sydney