Customer Service Officer - Inbound Call Centre (Concrete Dispatch)

Final opportunities available as we near the end of our team expansion - don't miss your chance to join us!

Concrete Dispatch Call Centre | Full-Time

Do you thrive in a quick-paced environment and enjoy helping customers?
Join a trusted Australian construction supplier with over 75 years of industry leadership.

We're looking for customer service professionals to join our Concrete Dispatch Call Centre team. If you have experience in a call centre and a background in dispatch, logistics, parts, or manufacturing, we'd love to hear from you!

About the Role:

As a key member of our dispatch team, you'll be responsible for processing concrete orders, scheduling timely deliveries, and delivering exceptional customer service to our construction clients across Australia.

Key Responsibilities:

- Handle inbound customer calls and enquiries
- Accurately process and manage concrete orders
- Schedule and coordinate deliveries with precision
- Liaise with internal teams including sales and credit
- Perform data entry across multiple software systems
- Troubleshoot and resolve issues in real-time

What You'll Bring:





- Minimum of 3 years' experience in a call centre environment, preferably within dispatch/logistics/parts/manufacturing
- Full working rights in Australia (required)
- Strong communication and problem-solving skills
- High attention to detail/accuracy
- Ability to multitask in a high-volume environment
- Confidence using various software platforms
- Minimum typing speed of 45 WPM with high accuracy

Work Hours:

- Monday-Friday: Rotating shifts between 6:00am-5:30pm
- Saturday: Mandatory shift from 6:00am-1:00pm

Why Join Us?

- Join an Australian company with over 75 years of success.
- Stable, full-time permanent position.
- Friendly, supportive and collaborative team culture.
- Work in a dynamic role where no two days are the same.
- Training provided - we set you up for success!
- Attractive salary - no afternoon or night shifts

Ready to Join Us?

If you're looking for a rewarding career with a respected Australian business and have the customer service skills to thrive in a busy dispatch environment, we'd love to hear from you.

#J-18808-Ljbffr

📌 Customer Service Officer - Inbound Call Centre (Concrete Dispatch) (Melbourne)
🏢 seek.com.au
📍 Melbourne