Call On Clare has been supporting older Australians to live independently in their own homes for many years. Due to ongoing growth, we’re looking for a compassionate and motivated Case Manager to join our team.

In this role, you’ll help clients maintain their independence by providing expert case management and support coordination under the New Support at Home Program. You’ll work closely with clients and their families to develop personalised care plans that meet their needs, goals, and lifestyle.

What we will offer you:

Excellent office/WFH Balance - 3 days working from our Camberwell Office and 2 days working from home

Full time, permanent employment, 9-5pm weekdays

Induction program to properly educate you in our processes and systems plus ongoing training on the job

A supportive and collaborative work environment

Professional development opportunities to enhance your career

Key Responsibilities

Deliver case management and care coordination for Home Care Package/Support at Home Clients

Build strong relationships with clients, families, and service providers

Conduct assessments, referrals, and regular reviews

Client intake and Care Consults

Develop and manage individualised care plans and budgets

Deliver excellent telephone-based client care for elderly Australians including Care Planning, Assessment and Coordination

Use your customer service and aged care management skills to make a mark on the community

Develop, monitor,



and reassess care plans in consultation with clients, their families and other healthcare professionals

Work in collaboration with our Nurses and other Managers to facilitate, develop and shape our service offerings

Monitor the budget of care packages and ensure clients understand service fees

Engage with internal teams to facilitate client on-boarding

Ensure compliance with all relevant legislative and industry standards

About You

You’re a caring, genuine, and proactive individual with a passion for aged care and supporting older people to live well at home. You are confident working independently and have a strong ability to manage and prioritise a caseload.

You will bring:

Minimum 2 years’ experience in a similar Care Partner/ Case Manager role in Support at Home or Home Care Packages

Background in nursing (EN/RN) or allied health preferred

Use of Sandwai highly preferred

Diploma in Community Services or Case Management, or willingness to commence studies

Exceptional interpersonal, negotiation, and time management skills

Strong IT skills and understanding of aged care quality standards

Must be able to multitask

Be willing to travel around for care consults

Requirements:

Current Victorian Driver’s Licence + own insured vehicle

Current Police Check (within the last 12 months)

Must be an Australian Citizen or Permanent Resident

Only Shortlisted Candidates will be contacted.

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📌 Case Manager - Support At Home (Melbourne)
🏢 Call on Clare
📍 Melbourne