The Services Coordinator is responsible for supporting the delivery of professional services projects by coordinating client/Partner engagements, managing schedules, and ensuring effective communication between customers and internal teams. The role acts as a key liaison to ensure projects are delivered on time, on budget, and to a high standard. This position requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced, client‑focused environment.

Key Responsibilities Include:

Project & Service Coordination

- Coordinate the scheduling and delivery of professional services projects & engagements across vendors, partners and customers.
- Track project timelines, milestones, and deliverables to ensure timely completion.
- Support project managers/consultants/partners/vendors/customers with administrative and coordination tasks.
- Maintain accurate records of project activities, documentation with regular status updates.

Client & Stakeholder Communication

- Create project estimates as a quote for partners.
- Act as a central point of contact for clients regarding project status and service delivery.
- Manage meeting scheduling, agendas, and follow‑ups.
- Respond to client queries and escalate issues where required.




- Build strong working relationships with clients and internal stakeholders.
- Able to comfortably work with external and internal stakeholders and build strong working relationships.

Operational & Administrative Support

- Prepare project documentation, reports, and service updates.
- Maintain CRM / project management tools with up-to-date information.

Service Delivery Support

- Monitor service delivery performance against agreed timelines or SLAs.
- Identify risks or delays and elevate proactively.
- Support continuous improvement initiatives to enhance service delivery and customer experience.

Skills and attributes:

Required

- Experience in project coordination, support and service delivery within a technological space.
- Robust organisational and time management skills.
- Excellent written and verbal communication.
- High attention to detail and ability to multitask.
- Proficiency in Microsoft Office and CRM/project tools.

Preferred

- Experience within professional services, technology, consulting, or SaaS environments.
- Exposure to project coordination or service delivery frameworks.
- Someone that is flexible & quick thinker.

This role is based in our Hawthorn Office, the environment is vibrant with many social events throughout the year.

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📌 Services Coordinator (City of Boroondara)
🏢 Wavelink
📍 City of Boroondara