About the Role

Senior Capability - Change Partner, a 12‑month fixed‑term contract, will design, deliver, and support leaders to embed future‑fit capabilities across systems, processes, and people capabilities. This role will implement a robust change framework to ensure front‑line teams are ready to adopt new retail models and effectively deliver transformation programs in store.

Responsibilities

- Develop a deep understanding of transformation programs, aligning them to be delivered effectively by store teams (including customer value propositions, service/store cultures, layout changes, formats, ranges, value, and customer loyalty).
- Ensure all programs are designed collaboratively using cross‑functional inputs and operationally executed for a positive employee experience.
- Lead the development, build, and 3‑year execution plan for future‑fit capabilities across all layers of the customer‑facing Retail Divisions.
- Partner with leadership teams to build this framework while considering strategic plans, workforce evolution, and technology impacts such as AI and new systems.
- Evolve job readiness learning programs across all retail layers to support strategic initiatives, current employees, onboarding, and future development.
- Focus on creating new ways of working and simplifying toolkits, reporting, and tools to maximize store management, leadership, and team member effectiveness.
- Develop a comprehensive communication plan in partnership with the communications team to guide employees through the retail evolution.
- Provide guidance and strategic storytelling inputs for leadership teams to translate high‑level objectives into explicit communications for in‑store teams.
- Lead the implementation of change initiatives by providing practical support to teams and identifying efficiency gains for effective in‑store delivery.
- Proactively identify and assess operational risks within strategic delivery programs, build detailed mitigation plans,



manage deployment pipelines with operations capacity teams, and coordinate with merchandise for category resets.
- Manage learning program costs and the overarching budget while tracking and reporting on program ROI.

Qualifications

- 10+ years in Human Resources with focused experience in change management, business partnering, and/or organization development.
- Proven track record leading the design and delivery of future‑fit capability frameworks and learning programs across customer‑facing teams in large companies, preferably within Retail, FMCG, or a fast‑paced consumer‑led industry.
- Strong practical understanding of how program delivery impacts productivity, performance, and employee‑related metrics that motivate, engage, and retain talent.
- Proven ability to utilize change management tools and cross‑functional collaboration to execute programs that generate measurable commercial value.
- Demonstrated drive for achieving commercial milestones, translating strategy into action, and hitting sales, margin, EBIT, and CODB targets on the Retail Scorecard.
- Extensive experience working alongside executive stakeholders on complex written and verbal communications to navigate transformative ways of working.
- Inclusive leader able to influence across multiple functions and leadership layers to drive results.
- Highly resilient, self‑aware, curious, and growth‑oriented, adapting leadership style to foster team wellbeing, mitigate operational risks, and role‑model company values.
- Advanced digital literacy, customer‑centric focus to improve processes based on insights, and data‑driven decision‑making skills to manage all programs within budget constraints.

Benefits

- Exclusive discount card for Endeavour Group brands and partner retailers.
- Access to a range of free health, wellbeing, and financial support services.
- Opportunities for dedicated learning and development to grow within the company.

Endeavour Group is an Equal Opportunity Employer. Pensions, benefits, and remuneration will be commensurate with role, experience, and market benchmarks.

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📌 Senior Capability - Change Partner (City of Yarra)
🏢 Endeavour Group
📍 City of Yarra