PKCG, based in Brisbane, Queensland, seeks an experienced Service Desk Manager to lead the service desk, drive SLA performance and develop a high-performing team. You will manage onshore and offshore resources, implement HaloPSA workflows, and collaborate with Technical Directors to deliver outstanding client outcomes. This hands-on leadership role requires MSP experience, ITIL certification and solid stakeholder management to foster continuous improvement.
📌 Senior Service Desk Manager | MSP, Flexible Hours (Brisbane City)
🏢 Rgit Australia
📍 Brisbane City
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