Are you driven to build strong customer relationships while delivering consistent revenue growth across a portfolio of accounts? Do you excel at identifying opportunities to expand business through renewals, upsell, and cross‑sell strategies? Are you motivated to combine account management with proactive new business development in a dynamic SMB and midmarket environment?

You will join SoftwareOne’s SMB and Midmarket Sales team, working closely with customers, sales specialists, and delivery teams to drive growth and deliver high‑quality outcomes. The team focuses on building long‑term partnerships, expanding customer value, and enabling business success through cloud and software solutions.

Key responsibilities

- Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention, customer satisfaction, and revenue performance.
- Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts.
- Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross‑sell.
- Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of new customers.
- Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes.
- Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.

Job Requirements





- Proven ability to manage a portfolio of customers, driving renewals, pipeline development, and revenue growth.
- Strong commercial acumen, with the ability to identify customer needs, position solutions, and drive business outcomes.
- Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
- Experience working with CRM systems and managing pipeline, forecasting, and account performance.
- Strong communication, organization, and execution skills, with a proactive and results‑driven approach in a fast‑paced workplace.
- Experience in account management, key account management, or B2B sales within a technology, services, or solutions environment.

Company Description

SoftwareOne and Crayon have come together to form a global, AI‑powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

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