We are seeking a motivated and customer-focused Customer Service Representative to join our FPS Business Unit in Sunshine West.

This is an exciting opportunity to be part of a high-performing team that values professionalism, collaboration, and delivering exceptional service to our customers.

About the Role

Reporting to the Business Manager, you will play a key role in delivering high-level customer service while supporting the growth and development of our customer base.

You will act as a trusted advisor to customers, providing product knowledge, processing orders efficiently, and supporting branch sales and operational objectives.

Key Responsibilities

Customer Service

- Process customer orders accurately and efficiently
- Respond promptly to customer enquiries, concerns, and complaints
- Coordinate workflow to meet customer deadlines
- Liaise with internal teams and other branches to resolve order-related matters
- Maintain strong, ongoing customer relationships

Sales & Business Support

- Assist in preparing quotations in line with sales strategies
- Maintain accurate sales forecasts and reports
- Record sales activities in CRM systems
- Support sales projects, proposals, and marketing initiatives
- Identify opportunities to grow existing customer accounts

About You

To be successful in this role, you will have:

- Previous experience in customer service (industrial or trade setting desirable)
- Strong communication and interpersonal skills
- High attention to detail and organisational skills
- Ability to multitask and manage competing priorities




- A proactive approach with a strong customer-first mindset
- Experience using CRM or order processing systems (advantageous)

What We Offer

- Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.
- Career Progression: Clear pathways to develop and advance within Motion and with access to free webinars, training events and courses.
- recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.
- Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities

Motion Fluid Power Solutions is a trusted leader in providing hydraulic and industrial hose and fittings, hydraulic hardware solutions, and pneumatic products. We service a diverse range of industries, including mining, waste management, transport, oil & gas, manufacturing, construction, and agriculture.

We specialise in delivering high-quality fluid power products and customized solutions that help our customers enhance efficiency and reliability in their operations.

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

MOTION is an equal opportunity employer

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.

#J-18808-Ljbffr

📌 Customer Service (Melbourne)
🏢 GPC Pacific Asia
📍 Melbourne