We are hiring for a Customer Service Officer to join our team. Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You’ll work with resident, business and council customers on a wide range of queries, where you’ll work out solutions and ensure they feel well looked after. As the Customer Service Officer, you are the true voice of the customer and often the face of our business for many of our customers. You’ll work to resolve customer issues, which involves engaging with most teams across the business to deliver on a range of activities such as raising work orders, assisting customer onboarding, following up driver requirements and much more. No day is ever the same!

Responsibilities

- Provide customer service for resident, business and council clients, answering inquiries and finding solutions.
- Engage with internal teams to resolve issues, raise work orders, assist with onboarding and follow up on driver requirements.
- Maintain accurate and timely records of interactions and activities.
- Support a high‑volume, dynamic environment, prioritising tasks and responding to SLAs.

Qualifications & Skills

- Prior experience in a customer‑care or support role working with business customers and managing SLAs.




- Experience with Salesforce preferred.
- Strong customer‑centric mindset, with the ability to build relationships with customers and colleagues.
- Solution‑oriented approach, demonstrating resilience, motivation and a positive attitude.
- Excellent organisational and communication skills, with a clear sense of urgency and the ability to prioritise effectively.

Attributes

- Experience in the waste arena is a nice to have, but not required.
- Drive, motivation and resilience needed to succeed in a high‑growth, dynamic environment.

Company Overview

REMONDIS Australia is part of a global leader in sustainable waste and water management. With a strong local presence and a commitment to making a positive environmental impact, we deliver essential services across the country.

Equal Opportunity Statement

REMINDIS is an Equal Prospect Employer. We invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

How to Apply

- Proof of entitlement to work in Australia.
- Pre‑employment medical, including a drug and alcohol test.
- Police check may be required.

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📌 Customer Service Officer (Australia)
🏢 REMONDIS SE
📍 Australia