At Certis Security Australia , our mission is to make our world safer, smarter and better . As Australia's only next-generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.

Job Impact

As a Control Room Operator, you’ll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.

About The Role

This is a fast-paced, tech-driven role where you’ll be working in a control room environment managing CCTV, alarms, and access control systems. You’ll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively. No two shifts are the same—you’ll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach.

Job Location

Parramatta

Contract

Permanent full-time opportunities available

Pay Rate

SSIA Level 5

Shift Pattern

- Day Shifts: 0600 – 1800 (2 shifts)
- Night Shifts: 1800 – 0600 (2 shifts)
- 4 Days Off

Key Responsibilities

- Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
- Coordinate incident response, including escalating issues and communicating with in office teams
- Maintain accurate logs, reports, and system records for all security activities
- Manage multiple systems in a fast-paced environment while maintaining strong situational awareness





About You

- Must have Security Licence, Classification 1A (Unarmed Guarding) & 1E (Monitoring Centre Operator)
- Valid First Aid Certificate (3 years validity) and current CPR Certificate (1 year validity)
- Ability to clear an Australian Police Check
- Strong attention to detail with the ability to monitor multiple systems at once
- Solid communication and customer service skills
- Ability to remain calm and professional in busy retail environments
- Good observation skills and confidence to manage and de-escalate incidents

Why Join Certis

- Work within Australia’s most secure and sensitive environments
- Be part of a high-trust, clearance-based workforce
- Access ongoing training, career pathways, and professional development
- Operate in a values-driven organisation that prioritises integrity and accountability
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds
- Employee benefits such as retail discounts, annual awards, regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.

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📌 Control Room Operator (City of Ryde)
🏢 Certis
📍 City of Ryde