Orthodontic Patient Consultant / Practice Coordinator

Join our leading orthodontic group as a Patient Consultant / Practice Coordinator. We are a multi-practice specialist group dedicated to patient satisfaction and continually striving to help people by creating a positive dental experience. You will play a pivotal role in the operation of our front desk concierge, with opportunities for future growth.

ABOUT YOU

We are looking for a friendly,motivated, and switched-on applicant, who loves connecting with people as much as we do. The applicant must aim to provide the ultimate customer service experience. Must be technologically savvy to learn basic patient management CRM, an experienced candidate passionate about customer service & sales to expand their skill set and be an integral part of our front desk team.

This is more than a job,it’s a career. You will be working with the best-supported specialist team with an opportunity to learn new skills in front desk management marketing and social media management.

ABOUT US

We are a research-oriented evidence-based specialist orthodontic group located in Blackburn,Hoppers Crossing, and Cranbourne and currently expanding into more areas . Our modern practices have Digital X-rays on-site opg/latceph and digital scanners. We have an exceptional team of hard-working support staff, who are committed to our patients.

At Smile Avenue we understand the importance of workplace culture and we make a positive mutually respectful workplace for all our team members. Our motto is technical excellence, empathy, and honesty.





check out our Instagram page @smile.ave

Location - Cranbourne

You will be responsible for overall front desk management and business development. You will provide a high level of front-of-house/office customer service and administration support for a high-performing team. This role will transition into a practice manager role for the right candidate.

Job Duties Include-

- Management of appointment books.
- Handling phone and email inquiries.
- General admin duties as requested by the business.
- Orthodontic contract management.
- Managing overall practice day-to-day tasks ensuring smooth running of the practice.
- Business Development engagement with the referring dentists.
- Providing the highest quality of patient care and customer service
- Treatment coordination involves explaining treatment costs, and payment plan terms to the patient.

Requirements:

- Min 1 year of experience working in a dental practice
- Excellent conversational skills.
- Outstanding customer service skills
- Knowledge of Dolphin Management System
- Excellent patient communication/Phone skills and fluent in English
- Reliable, mature and responsible personality.
- Good with computers and Microsoft Office suits ms word, excel.
- The ability to multitask and fast learner
- Good organizational skills
- Friendly and caring personality customer service oriented.
- Mature-minded and reliable.

The position requires working 3-4 weekdays between 8am- 5.00pm with a work-life balance.

Agencies, please do not apply

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📌 Dental Receptionist | Practice Coordinator (Orthodontics) (Williamstown)
🏢 Smile Avenue
📍 Williamstown