We're seeking an energetic and hands-on Retail Support Lead to help drive excellence across our multi-site retail operations. In this pivotal role, you'll work closely with the Area Operations Manager to ensure the smooth, efficient and high-performing day-to-day running of multiple campus stores within the region.

You'll be a visible presence on the ground - supporting teams, coaching staff and providing practical operational guidance to ensure every location upholds exceptional standards in service, presentation and performance.

Key Responsibilities

- Deliver hands-on operational support across multiple campus stores.
- Assist the Area Operations Manager with daily store oversight, including sales performance, inventory control and customer experience.
- Train, coach, and develop retail staff, leading by example with a practical, service-driven approach.
- Analyse sales results, stock levels and operational metrics to identify opportunities for improvement.
- Conduct regular site visits to review performance, provide feedback and ensure compliance with company policies and standards.
- Build strong, positive relationships with store teams and community stakeholders.
- Support the onboarding,



coaching and empowerment of new team members.
- Help resolve customer inquiries promptly to maintain high levels of satisfaction.

Ideal Candidate

- Experience in retail store management or a multi-site support role.
- A genuine hands-on leader - comfortable working on the floor, supporting staff and stepping into operational tasks as needed.
- Strong organisational, communication and problem-solving skills.
- Ability to work under pressure while managing competing priorities effectively.
- A collaborative mindset with a passion for improving business performance.
- Proven ability to drive KPIs and deliver consistently high operational standards.
- Robust merchandising and inventory management capabilities.
- Proficiency with retail systems and the Microsoft Office Suite.
- Flexibility to travel between sites and adapt to evolving operational needs.

Why Join Us?

- Be part of a dynamic and supportive multi-site retail environment.
- Play a key role in uplifting store performance through hands-on leadership.
- Join a team committed to continuous improvement and delivering exceptional customer service.

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📌 Retail Support Lead (Blacktown)
🏢 The School Locker
📍 Blacktown