We are looking for an energetic and driven Flagship Assistant Store Manager to join our Victoria team!
POSITION PURPOSE
As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention. As this is a Flagship location the ideal candidate will have Store Manager experience or have been an Assistant Manager in a high turnover store.
As an Assistant Store Manager, you will:
PEOPLE
Create and maintain a people first culture that values development, collaboration, transparency, and open communication
Lead, coach and support the store team to achieve people, performance, planning, and operational goals
Provide regular and effective feedback that prioritises career development and internal progression in a professional and people first manner
Support the recruitment and induction processes to reduce turnover and ensure strong team development.
PERFORMANCE
Ensure team are delivering an exceptional customer experience using CLASS (selling steps)
and relevant customer service techniques
Primary point of contact and manager on duty on Store Manager's RDO and Annual Leave
Drive and maintain sales performance within the store in line with retail goals and KPIs
Utilise sales reports to identify commercial opportunities and take quick and decisive action
Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions
Ensure team are meeting customer sign-up KPIs in line with expectations
A minimum 2 years retail experience is required as well as full availability including weekends, evenings, and public holidays is essential for this role
At yd. we are passionate about our people, and we will offer you:
A fun, inspiring and challenging environment.
A rewarding incentive program like no other retailer!
Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
Mentoring, training, and development to support you on this journey.