Key Responsibilities

The Medical Administrator plays a pivotal and valued role in ensuring the smooth, efficient, and compassionate operation of Daintree Psychiatry. As the first point of contact for clients, the Medical Administrator is the face of our practice, setting the tone for every client’s experience from first contact through to ongoing care. This role provides high-level administrative support to our clinical team, manages key practice operations, and offers mentorship and leadership to more junior administrative staff. This role upholds the highest standards of client confidentiality, data integrity, regulatory compliance, and organisational excellence.

Serve as the first point of contact for clients, managing enquiries with empathy and professionalism, and warmly greeting clients and visitors upon arrival to ensure every person feels welcomed, safe, and valued from the moment they enter our clinic.

Respond to inbound enquiries from prospective clients and referrers, including enquiries generated through marketing activities, ensuring timely and compassionate follow-up and supporting each person to access the appropriate referral pathway or service. During periods of high demand, this may involve approximately 30 to 50 calls per day.

Maintain accurate records and activity tracking within the CRM and other business systems.

Contribute to continuous improvement initiatives aimed at enhancing patient, referrer, and stakeholder experience.

Coordinate and manage client appointments, ensuring smooth clinical workflows and minimising disruption to the client experience and clinical schedule.

Provide leadership and mentoring to junior administrative staff, modelling the high standards of client care, professionalism, and organisational excellence expected across Daintree Psychiatry’s administrative team.

Maintain accurate and contemporaneous client records in strict compliance with privacy and confidentiality obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles,



and in alignment with Daintree Psychiatry’s internal data governance policies.

Handle billing, invoicing, and payment processing with accuracy and integrity, including Medicare, DVA, HICAPS, and private health fund claims, in accordance with applicable Commonwealth billing guidelines and Daintree Psychiatry’s financial procedures.

Provide comprehensive administrative support to the clinical team, including managing correspondence, preparing reports, and coordinating client-related documentation to enable seamless delivery of care.

Ensure adherence to healthcare regulations, quality standards, and internal compliance requirements, and assist with internal and external reporting as directed by the General Manager and treating Psychiatrists.

Support the promotion and representation of Daintree Psychiatry’s services in alignment with our organisational values and objectives.

Agility

The Medical Administrator is expected to embrace a culture of continuous improvement, proactive learning, and operational adaptability. As Daintree Psychiatry grows and evolves, this role will require a willingness to develop familiarity with a range of practice management systems, billing platforms, and clinical administration workflows to ensure seamless support across all programs.

The ability to respond flexibly to the needs of the clinical team, junior staff, and clients with warmth, initiative, and professionalism is a core expectation of this role, and reflects Daintree Psychiatry’s commitment to delivering a world‑class client experience within a truly therapeutic setting.

Our Therapeutic Environment

Daintree Psychiatry has been designed as a sanctuary for cutting‑edge, emerging psychiatrist treatment. It is an expectation of all staff to contribute to a calm and restorative atmosphere where clients feel genuinely cared for from the moment we first contact them.

As a Medical Administrator at Daintree Psychiatry, you are expected to embody this ethos in every client interaction, approaching each person with compassion, unhurried attentiveness, and a deep respect for the vulnerability that accompanies psychiatric treatment.

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📌 Medical Administrator (Queensland)
🏢 Daintree Pscyhiatry
📍 Queensland