Elite Attachments Australia is an engineering company specialising in the design and manufacture of attachments for earthmoving machinery for use in construction, agriculture and mining industries. Dedicated to offering a high-quality product, at a competitive price with stellar customer support.
In addition to our attachment manufacturing business, 2 Tools is our specialist Ground Engaging Tools (GET) division, supplying high-quality wear parts and replacement GET products to a growing network of dealers and customers across Australia.
Due to continued growth, we are seeking an experienced Customer Service Officer to join our team in Bayswater.
About the Role:
We are seeking a motivated and organised Customer Service Officer to join our team. In this role, you will provide sales administration and customer service support across both Elite Attachments and 2 Tools, helping to ensure the smooth day-to-day operation of the business. You will manage customer enquiries, process orders, coordinate with internal teams, and build strong customer relationships while delivering a qualified, efficient, and customer-focused service.
Key Responsibilities:
- Respond to retail and wholesale sales enquiries in a timely and professional manner.
- Liaise with the Operations Manager to coordinate warehousing and order fulfilment.
- Process customer purchase orders and prepare invoices in collaboration with the Finance team.
- Build and maintain strong relationships with existing customers while identifying opportunities to grow the customer base.
- Assist in resolving customer complaints and escalating them when necessary.
- Provide general sales administration support to ensure efficient day-to-day operations.
What we are looking for:
- Previous experience in sales administration, customer service, and business development.
- Excellent written and verbal communication skills.
- A positive, professional attitude with exceptional customer service skills.
- Proficiency in ERP systems and the Microsoft Office Suite.
- Strong organisational, time management, listening, and problem-solving skills.
- The flexibility and adaptability to manage changing priorities in a fast-paced environment.
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📌 Customer Service Officer (Williamstown)
🏢 ELITE ATTACHMENTS AUSTRALIA
📍 Williamstown
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