Service Advisor – CQ Diesel Fitting

CQ Diesel Fitting is seeking an organised, customer-focused and hands-on Service Advisor to join our Brisbane branch. Reporting to the Branch Manager, this role is ideal for someone with strong customer service, administration and workshop coordination experience within the diesel, automotive, transport or heavy equipment industry.

About the Role

As Service Advisor, you will act as the key link between our customers, workshop team and branch management. You will assist with the coordination of daily workshop activities, keep customers informed throughout the repair process, prepare quotations and ensure jobs progress efficiently from initial booking through to completion and invoicing.

This is a varied role suited to someone who thrives in a fast-paced workplace, enjoys solving problems and takes pride in delivering a high standard of customer service.

Key Responsibilities

- Manage customer enquiries, service bookings and job follow-ups
- Coordinate workshop scheduling and daily workflow
- Communicate repair progress, additional work requirements and completion timeframes to customers
- Prepare quotations, estimates and customer approval requests
- Open, maintain and close workshop job cards
- Work closely with technicians and workshop management to ensure jobs progress efficiently
- Assist with parts identification, purchasing and supplier coordination
- Review completed job information before invoicing
- Maintain accurate customer, vehicle and job records
- Support the Branch Manager with general branch operations and performance
- Help maintain strong customer relationships and service standards




- Assist in resolving customer concerns in a professional and timely manner
- Ensure company safety, quality and administrative procedures are followed
- Contribute to workshop productivity, efficiency and profitability

About You

To be successful in this role, you will ideally have:
- Previous experience as a Service Advisor, Workshop Controller, Leading Hand or in a similar customer-facing workshop role
- Experience within the diesel, automotive, transport, agricultural or heavy machinery industries
- Strong mechanical knowledge or an ability to understand repair requirements
- Excellent customer service and communication skills
- Strong organisational and time-management abilities
- Experience preparing quotations and coordinating customer approvals
- Good computer, administration and record-keeping skills
- The ability to manage multiple jobs and changing priorities
- A proactive, practical and team-focused attitude
- A commitment to safety, quality workmanship and customer satisfaction
- A current Australian driver’s licence

Trade qualifications or previous hands-on mechanical experience would be highly regarded but are not essential.

What We Offer

- Competitive remuneration based on experience
- Stable, full-time employment with a growing Queensland business
- Supportive branch and management team
- Varied work across heavy vehicles, fleets and equipment
- Opportunity to develop into broader workshop or branch management responsibilities
- Long-term career growth and advancement opportunities
- Immediate start available for the right candidate

If you are ready to take the next step in your career and become an important part of our Brisbane operations, we would like to hear from you.

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