Forks4U is seeking a motivated Service Coordinator/Receptionist to join our team. This role is responsible for coordinating the scheduling and dispatch of all service bookings, ensuring that our clients receive the highest level of customer service and that all service requests are fulfilled in a timely and efficient manner.
Key responsibilities
- Manage the scheduling and dispatch of service technicians to customer locations
- Respond to customer service requests in a prompt and professional manner
- Maintain and update customer information in our booking system
- Monitor and manage the status of service requests to ensure that they are resolved in a timely manner
- Communicate effectively with clients, technicians, and management to ensure that all parties are informed of service updates
- Identify and resolve scheduling conflicts and coordinate the rescheduling of appointments as necessary
- Handle customer complaints and escalate to management when appropriate
- Continuously monitor and evaluate our service booking process,
making recommendations for improvement as necessary
Requirements:
- 2+ years of experience in a service scheduling or dispatch role
- Strong customer service and communication skills
- Ability to work in a fast-paced and deadline-driven environment
- Highly organized and able to manage multiple priorities at once
- Knowledge of scheduling and dispatch software is a plus
We offer a market-competitive salary, a supportive work environment, and opportunities for growth and advancement within the company. If you have a passion for customer service and are looking for a challenging and rewarding career, we want to hear from you! Please apply with your resume and a cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you!
Apply now
If you are a motivated and professional individual looking for a rewarding opportunity in administration and customer service, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.
📌 Service Coordinator/Receptionist (Townsville)
🏢 Forks 4 U
📍 Townsville
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