Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided

Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external

Establish effective working relationships between QCS and service providers to support the release planning process

Provide guidance to contracted service providers in relation to identified service delivery needs

Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements

Allocation of prisoners to programs including making offers and recording outcomes





Highly developed skills at a competent level with the willingness to learn current IT skills and use internal information management databases as well as Microsoft Office software

Demonstrated experience to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures

Ability to demonstrate a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member

Ability to use judgement and discretion with confidential information

High level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and data

Ability to acquire knowledge of relevant acts and regulations Applications to remain current for 12 months.

Job Ad Reference: QLD/697294/26 Closing Date: Friday, 21st August 2026 Occupational group Administration

📌 Service Delivery Support Officer (Brisbane)
🏢 Queensland Corrective Services
📍 Brisbane